1 reviews | Active since Feb 2011
CELL C IS TRASH
Cell C is a trash of a business.
First they kept pestering me about my bank card that was going to expire end of August from the beginning of July. While I was still relaxing, thinking I still have enough time to get a new card, they hurriedly deducted the last money I had in my account on the 15th of August. On the day that I happened to be at the office with an empty car tank because I was planning to refuel with that money on my way home. I stayed at the office until 7:30pm, on the phone with them sending me from pillar to post, telling me they can't refund me because they have to follow their procedures. That whole time, my kids are stuck in school waiting for me to come pick them up. I had to borrow money to get home and reverse the debit order the following day. I was so angry, I requested them to cancel my contract immediately.
Then they didn't cancel the contract and still debited my account on the 1st of September. My contract was month to month, and they explanation they gave me at the beginning was that I pay upfront for the service. Meaning, since I don't want their service anymore, they were supposed to cut the line by end of August, and we go our separate ways. I got so angry, I called them and explained this to them and requested again that they terminate my line and told them that I'm going to reverse the debit order again but they must understand that this is going to reflect badly on my credit record and they must not do it again. Honestly, I was expecting them to understand the inconvenience they caused me and the trauma they caused my kids. Nope, 1st of October they debited again, they even had the nerve to charge me for the reversed debit orders.
My credit report before this last debit order was showing as in arrears. I don't know what to do anymore. Should reverse it again? Or that will just make matters worse for me? What measures can I take to stop this organization from harassing me?
This was a fibre line for ***
The statement says the line number is: ***
When you come back, tell me who is liable for the pain and suffering that me and my children endured on the 15th of August, it was a very cold day mind you, and my kids were hungry out in the cold and hungry, return the last money you took from my account, close that account and give me a paid up letter, send that copy to update my account on Experian as well. You are busy piling up more pain and suffering on me, I cannot buy a car now because you have ruined the good credit record that I have been building for years.
Your agents are all trash and your email and social media response time is trash too. If you decide to keep my money, let me know on time so that I can take further steps. I have all the time in the world.
This was a fibre line for ***
The statement says the line number is: ***
When you come back, tell me who is liable for the pain and suffering that me and my children endured on the 15th of August, it was a very cold day mind you, and my kids were hungry out in the cold and hungry, return the last money you took from my account, close that account and give me a paid up letter, send that copy to update my account on Experian as well. You are busy piling up more pain and suffering on me, I cannot buy a car now because you have ruined the good credit record that I have been building for years.
Your agents are all trash and your email and social media response time is trash too. If you decide to keep my money, let me know on time so that I can take further steps. I have all the time in the world.
I was in a meeting. You can call anytime from now.
I was in a meeting. You can call anytime from now.
Then she went on to highlight that I apparently have three accounts with Cell C, my *** that I am aware of, I had it as a device contract from 2019, when the contract expired in 2021, I asked to be moved to pre-paid. The consultant I spoke to at the time, said it advisable that I take a data only contract in the meantime, since I was not ready to upgrade and said the upgrade will be more smooth from a data only contract vs from a prepaid. Now, I'm told an upgrade to a device cannot be done with my current number I will have to wait until the data only contract comes to an end in 2026 because it has been upgraded without my knowledge in March 2024. And then there is another 084 that they call an additional line, that I don't know anything about, that is eligible for a device. I don't want another number, please cancel all my contracts with you and move my 061 number to prepaid. I'll get a device with a service provider that knows how to value their customers.
Also please read all my messages and listen to all recordings and only call me when you come with a solution. Don't call me to have me reiterate the same stories over and over like a broken record. Please note that this is the last step I'm taking before I escalate this matter to ombudsman.
Then she went on to highlight that I apparently have three accounts with Cell C, my *** that I am aware of, I had it as a device contract from 2019, when the contract expired in 2021, I asked to be moved to pre-paid. The consultant I spoke to at the time, said it advisable that I take a data only contract in the meantime, since I was not ready to upgrade and said the upgrade will be more smooth from a data only contract vs from a prepaid. Now, I'm told an upgrade to a device cannot be done with my current number I will have to wait until the data only contract comes to an end in 2026 because it has been upgraded without my knowledge in March 2024. And then there is another 084 that they call an additional line, that I don't know anything about, that is eligible for a device. I don't want another number, please cancel all my contracts with you and move my 061 number to prepaid. I'll get a device with a service provider that knows how to value their customers.
Also please read all my messages and listen to all recordings and only call me when you come with a solution. Don't call me to have me reiterate the same stories over and over like a broken record. Please note that this is the last step I'm taking before I escalate this matter to ombudsman.
Please provide an alternative contact number or let us know a more convenient time when we can reach you to discuss this further and offer a solution.
Regards,Cell C | TM
Please provide an alternative contact number or let us know a more convenient time when we can reach you to discuss this further and offer a solution.
Regards,Cell C | TM