Cell C is the worst service provider, no customer follow ups and no care taken to assist

I have attempted to cancel my Fiber contract and get in InTouch with the accounting department to stop debiting my account. I have requested to make a payment arrangement on more than one occasion via email. I have called and received the ticket number and no one from cell c has called me. I am so tired of having to reverse debit orders from you from a service I no longer use as I moved from my apartment two months ago. Cell C never reverts to its customers and you are making my life a living hell. first, it took more than 4 weeks to process a move order now more than two months to cancel a contract, and in the interim, you're affecting my credit rating by not allowing me to cancel and me having to reverse your debit order. I hope to be contacted and that this issue can be resolved today.