CELL C is the WORST SERVICE PROVIDER. Never Use Them
The worst service provider ever - I called Cell C 2 weeks ago asking about my account with them, they told me the account was paid up and that they will send a paid up letter. Till today I am waiting, they said they would get back to me in 5 days...TILL TODAY, 2 WEEKS LATER I AM WAITING - WHEN I CALL THEM THEY CANT SEEM TO TELL ME ANYTHING. NXAAAAAA. Never use CELL C
Helpful (0)
Replies (8)0
Replies (8)'s updateReviewer Update
26 Jul 2022, 08:08If the account is handed over, why is the credit bureau showing Cell C and is showing that I owe 17k when I’ve been paying the attorneys. The amount I owe is not 17k and neither is my instalment per month which is what it says in the bureau. Kindly correct this or atleast give me a call.
The decency of just giving me a call to give me this information - why must I call million time and only get information when I write on Hellopeter??, my number is ***z
The decency of just giving me a call to give me this information - why must I call million time and only get information when I write on Hellopeter??, my number is ***z
's update26 Jul 2022, 08:08
Reviewer Update
If the account is handed over, why is the credit bureau showing Cell C and is showing that I owe 17k when I’ve been paying the attorneys. The amount I owe is not 17k and neither is my instalment per month which is what it says in the bureau. Kindly correct this or atleast give me a call.
The decency of just giving me a call to give me this information - why must I call million time and only get information when I write on Hellopeter??, my number is ***z
The decency of just giving me a call to give me this information - why must I call million time and only get information when I write on Hellopeter??, my number is ***z
's updateReviewer Update
26 Jul 2022, 08:15I have sent you a letter from the Attorneys which states that I am paying and how much I currently owe. Can you please update the credit bureau urgently PLEASE. This is absolutely nonsense. How do you not know that I am paying and what the balance is when you handed over the account???
's update26 Jul 2022, 08:15
Reviewer Update
I have sent you a letter from the Attorneys which states that I am paying and how much I currently owe. Can you please update the credit bureau urgently PLEASE. This is absolutely nonsense. How do you not know that I am paying and what the balance is when you handed over the account???
's updateReviewer Update
31 Jul 2022, 15:08I look forward to your teams response.
's update31 Jul 2022, 15:08
Reviewer Update
I look forward to your teams response.
's updateReviewer Update
05 Aug 2022, 14:05Just so that everyone that reads this knows - I am still waiting on Cell C to sort out my issue. In the mean time my ITC profile suffers while they take they ****** time to sort this matter out. I’m not sure who sees this and is considering Cell C, don’t even think about it. I will be silent about this, my white friends get help very quickly at Cell C. As a black women in SA, I don’t think I’m taken seriously because I’m secondary.
I have been calling, emailing Cell C for the whole month of July, now we are in August. I’m still waiting. It hurts to be the minority in Women's month
I have been calling, emailing Cell C for the whole month of July, now we are in August. I’m still waiting. It hurts to be the minority in Women's month
's update05 Aug 2022, 14:05
Reviewer Update
Just so that everyone that reads this knows - I am still waiting on Cell C to sort out my issue. In the mean time my ITC profile suffers while they take they ****** time to sort this matter out. I’m not sure who sees this and is considering Cell C, don’t even think about it. I will be silent about this, my white friends get help very quickly at Cell C. As a black women in SA, I don’t think I’m taken seriously because I’m secondary.
I have been calling, emailing Cell C for the whole month of July, now we are in August. I’m still waiting. It hurts to be the minority in Women's month
I have been calling, emailing Cell C for the whole month of July, now we are in August. I’m still waiting. It hurts to be the minority in Women's month
's updateReviewer Update
05 Aug 2022, 14:32I hear you and yes someone did just call me. *** Just called me. He clearly could not handle my frustration?? Your employees must understand that when customers are frustrated, we have a reason why we are agree. Good service is not a favour - it’s mandatory. So, M.mo***eng I am very unhappy and if you put yourself in my shoes, I think you would be as equally angry. I can’t purchase property or anything on credit because Cell C has wrong info blocking me to do anything. Basically to continue with my life. So, yes I am angry - perhaps have training for your stuff to handle customers because you will get a situation like mine where a client is not happy. Handle with care.
I’ve been getting the same response for 2 weeks not from Mo***eng, the legal team is working on it. How long does it take to update status on ITC?? HONESTLY THO!! Mo***eng you work for Cell C, who else am I suppose to express my disappointment too??
I’ve been getting the same response for 2 weeks not from Mo***eng, the legal team is working on it. How long does it take to update status on ITC?? HONESTLY THO!! Mo***eng you work for Cell C, who else am I suppose to express my disappointment too??
's update05 Aug 2022, 14:32
Reviewer Update
I hear you and yes someone did just call me. *** Just called me. He clearly could not handle my frustration?? Your employees must understand that when customers are frustrated, we have a reason why we are agree. Good service is not a favour - it’s mandatory. So, M.mo***eng I am very unhappy and if you put yourself in my shoes, I think you would be as equally angry. I can’t purchase property or anything on credit because Cell C has wrong info blocking me to do anything. Basically to continue with my life. So, yes I am angry - perhaps have training for your stuff to handle customers because you will get a situation like mine where a client is not happy. Handle with care.
I’ve been getting the same response for 2 weeks not from Mo***eng, the legal team is working on it. How long does it take to update status on ITC?? HONESTLY THO!! Mo***eng you work for Cell C, who else am I suppose to express my disappointment too??
I’ve been getting the same response for 2 weeks not from Mo***eng, the legal team is working on it. How long does it take to update status on ITC?? HONESTLY THO!! Mo***eng you work for Cell C, who else am I suppose to express my disappointment too??
's updateReviewer Update
05 Aug 2022, 14:35Meant “I’ve been getting the same response for 2 weeks from Mo***eng”… the “not” was a typo error
's update05 Aug 2022, 14:35
Reviewer Update
Meant “I’ve been getting the same response for 2 weeks from Mo***eng”… the “not” was a typo error
's updateReviewer Update
11 Aug 2022, 01:47It’s the 11th today, well over 20 days since I wrote my Hello Peter post. Well over 5 weeks since I first communicated to Cell C via customer care and received a ref number. I’m not sure whose fooling who here but I do not believe my matter is being dealt with at all.
I have not received any constructive feedback, all I’ve been getting is “our team is dealing with it”. Why is Cell C doing this? It surely cannot take this long ? WOW
I have not received any constructive feedback, all I’ve been getting is “our team is dealing with it”. Why is Cell C doing this? It surely cannot take this long ? WOW
's update11 Aug 2022, 01:47
Reviewer Update
It’s the 11th today, well over 20 days since I wrote my Hello Peter post. Well over 5 weeks since I first communicated to Cell C via customer care and received a ref number. I’m not sure whose fooling who here but I do not believe my matter is being dealt with at all.
I have not received any constructive feedback, all I’ve been getting is “our team is dealing with it”. Why is Cell C doing this? It surely cannot take this long ? WOW
I have not received any constructive feedback, all I’ve been getting is “our team is dealing with it”. Why is Cell C doing this? It surely cannot take this long ? WOW
's updateReviewer Update
23 Aug 2022, 22:45I am still waiting for your feedback. The bureau still looks the same but I’m paying every month.
's update23 Aug 2022, 22:45
Reviewer Update
I am still waiting for your feedback. The bureau still looks the same but I’m paying every month.