LG
Leann G

1 reviews | Active since Jun 2016

16 Mar 2017, 04:06

Cell c is the worst service provider

<p>Cell c does it again. Terrible customer service<br />So early upgrade still causing problems<br />So I have been experiencing problems since I qualified as per cellc for early upgrade (got new contract after 18months instead of 24 months) in November 2015. I accepted but was then billed for 2 contacts instead of just the old one until the new one were to kick in April 2016. after numerous phone calls, emails ect. I got no feedback from them I turned to hellopeter in May 2016. And they suddenly got back to me and sorted the issue the next day. Normal billing were to start, then I cancelled the get more services in May 2016. I still paid may, June and July for something cancelled in May 2016. I then decided to stop paying as nobody again paid attention to my numerous phone calls and emails. 3 months later November 2016 they phoned to let me know my account is suspended.i told the lady it’s not fair that I pay for something I’m not using. I asked if I can deduct get morels fees myself seeing that their agents are always to busy to talk to me and never returns my call. So for November and December I paid minus getmore. In February 2017 they told me I atleast need to make 1350 payment otherwise my account will be permanently locked, made the payment 1st March 2017. But just to find out they permanently blocked my number anyway. And the full balance is due.sent them an email on 7th march 2017 asking payment was made why they locked the line, their response was the legal department will be in contact within 2 business days, I’m still waiting. I feel All this is just really unfair towards the me as the client. They can do all this to the client simply because they have legal support where the client is helpless and we’re being ignored.</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply16 Mar 2017, 07:49
Official

Thank you for bringing this matter to our attention.

This is not the level of service we aim to provide. One of our consultants will be in contact with you for assistance.

We apologize for the trouble you have experienced in trying to resolve this matter.

Regards

Cell C | PN