YN
Yolokazi N

1 reviews | Active since Aug 2011

25 May 2015, 13:36

CELL C IS THE WORST SERVICE AND MOST INCOHERENT

I entered into a 24 month contract data sim contract with cell c in 2013. <br> *when the contract reached maturity before i could go close account, i was sent a bill with double the premium. On enquiry, i was told that since the 24 months was up the rate of a 2gig was charged as normal. I WAS NOT CONTACTED OUT OF COURTESY TO BE REMINDED THAT SINCE ACCOUNT WAS MATURED DO I WANT TO CONTINUE AT AN EXTRA COST.<br> *I THEN REQUESTED THE ACCOUNT BE CLOSED AND WAS TOLD THIS WOULD TAKE A MONTH AND I HAVE TO CALL SINCE THE CELL C STORES DO NOT CLOSE ACCOUNT. <br> *I WAS TOLD THIS PROCESS WOULD TAKE A MONTH AND WAS CHARGED FOR THAT MONTH (AFTER END OF 24 MONTH CONTRACT) <br> *APRIL I WAS CHARGED DOUBLE PREMIUM AGAIN AND TOLD THAT SINCE I CLOSED ACCOUNT ON 19 MARCH IT WOULD LAPSE ON 19 APRIL SO I WAS CHARGED FOR 19 DAYS IN APRIL FOR DATA I DID NOT USE. AGAIN I PAID AS I NO LONGER WANTED ANYTHING TO DO WITH CELL C, I PAID FOR PEACE OF MIND. <br> *NOW IN MAY I RECEIVE INVOICE FOR R70 TO BE DECIDED ON 30 DESPITE ME HAVING BEEN PAYING CASH FOR LAST 6 MONTHS AND HAVING ASKED NOT TO BE DEBITED. I WENT TO STORE THEY SAY THEY ARE JUST AGENCIES AND CANT ANSWER I MUST CALL CELLC. PAVILION AND PINECREST NEVER KNOW ANYTHING

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Replies (1)
Cell C
Cell C's reply25 May 2015, 13:41
Official
Hello Yolo,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN