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smeetesh O

1 reviews | Active since Nov 2018

12 Nov 2018, 20:15

Cell c is the worst. No business should use it

Cell c should go fly a damn kite. Great ads but seriously useless.

I had my fibre with iconnect. I had debit orders going through with no issues. all of a sudden i start getting calls from cell c to say i owe them money. I said for what. They said they are now my service provider. So i told them if you took all my details than why didnt u take the debit order details too. They said they dont know.

I told them fine. Change my acc to my companies name and i can settle the acc. They said they will sort it out. Every month thereafter i get s call saying i owe money. I told them sort you side with accoints and send me my invoices and i will settle. Nothing happened.

I than lost my cool with the last agent. I told them its not my damn fault u didnt take all the details from iconnect. No one at cellc had the decency to call and say they are my new service provider or anything. I told them send my invoices and i will sort it out. I demanded a discount as well because it is not my fault and now they want me to pay like 5000. I said bull****. They said they will escalate it. They said they tried to contact me and i didnt answer. I sent an email saying we are all busy so leave a number and i will call back or leave an email address. Nothing. They closed the en quiry because i didnt answer

I kept on calling as well to ask whats happening. No answers.

Today i get disconnected. I had to go to a coffee shop to work. No invoiced received. I called because no one at cellc had the decency to call and say u are disconnected. They sent me invoices. Tbey said i must pay first than they will change account details.

Now they said they will connect me again in a day or 2. So now i must go out and work elsewhere.

So cell c thank you and take ur fibre and shove it

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Replies (6)
Cell C
Cell C's reply13 Nov 2018, 07:59
Official
Good morning Smeetesh

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
 
Apologies for the poor service.
 
Regards
Cell C | PN 

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smeetesh O's update13 Nov 2018, 16:51
Reviewer Update
Great instant reply. I got a call from someone at cell c. He said sorry and he will get the matter resolved. I must email him the POP and he will personally go and get it done. He will try and get me a credit. I sent the email at 9:37 From: Smiitz ********** Sent: Tuesday, 13 November 2018 09:37 To: ********** ********** Subject: POP He said he will email me with feedback or call me back asap. Its now 16:50. Another day with no fibre. Seems like they really dont give a S!@# I guess im just a number and not a customer.
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smeetesh O's update14 Nov 2018, 15:59
Reviewer Update
Another day gone and NO ONE FROM CELL C contacted me................................do they even care about their customers.???????????????????
Cell C
Cell C's reply19 Nov 2018, 16:00
Official
Our Fibre team contacted you and advised on a way forward.

Regards
Cell C | PN
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smeetesh O's update19 Nov 2018, 21:15
Reviewer Update
Yes after 2 days. They also told me Iconnect had lower rates and now cell c is going to be more expensive and now because i need it under a company name i have been transferred to the business team. Today i get a call from the same gentlemen that called after i posted on hello peter, he asked if everything has been resolved. I asked him if he checked on my discount and what about this new rate issue??? He said he will call me back. Still waiting. I am sure i will get a call in a few days. Who knows with cell c.
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smeetesh O's update29 Nov 2018, 09:20
Reviewer Update
10 days later. Still no internet. A lady by the name of lorainne emailed to say she will handle the account. Guess what. Nothing since then. CELL C YOU ARE NOT ALLOWED TO BILL ME FOR THIS MONTH AS I DID NOT HAVE ACCESS. PLEASE CANCEL MY SUBSCRIPTION WITH IMMEDIATE EFFECT. I will get another service provider.