Cell C is the worst for contract-holders

This network has absolutely no regard for loyalty. I have been a loyal contract customer for close to a decade.

They called me 2 months ago to offer me a Connecta contract option promising me the Sun, the moon and the stars. Less then a month later I lose connection to my data...which has never happened before....I then go to a Cell C store in my town and they inform me that the problem is my current sim card (it is apparently not set up for LTE services) and that I should do a sim swap to get a compatible sim(mind you this wasn't mentioned when they're sales person was pitching the offer to me - R55 out).

The new sim helps for no more than 1hour with connection then like clockwork also stops connecting. I spend even more airtime (because I have a data line with them) to call and get way forward...its always the same story - change apn - put you through to network section - no help as well.

I then go back to where I got the "new LTE compatible" sim and here is the gem...they tell me that I should rather check which network works best in my area and use that network to avoid problems...the thing is I'm already paying Cell C for data. While at the store they also try to call in to customer service - same story - network - apn settings nonsense. They later say they will escalate my case and dispatch a network site guy to come and assist. I get reference number and everything. They swear turnaround is 24-48hrs. That was 2 weeks ago.

I have since also lodged same complaint on their Facebook Page and they keep saying they will contact me...meanwhile I have no connection. I'm fed up and want a resolution. I'm going elsewhere.