CB
Carel B

1 reviews | Active since Jan 2020

12 Jan 2020, 15:35

Cell c is the WORST EVER FIBER COMPANY

Wish i could give -5 stars. I have never had worse service in my life. I have spoken to 6 people and sent so many emails regarding my fiber speed issue. I am paying R1000 a month for a 100mb line and the best i get out of this **** is maybe 30mb. Sometimes i only get 1 or maybe 2 mb. I get told they will contact me and i have been through the whole speed test story and still nothing

I have offered to pay for a technician to come to my house and still nothing. WHAT DO THEY WANT MORE????????

And when you want to cancel the **** then you have to hear you need to pay a penalty

I cancelled my old fiber at my old house with cell c to get new fiber line at my new house again with cell c and and even then the took a debit of R1700 off my account as a penalty? How stupid is that.

The companys people are by far the most *********** people i have ever worked with over the phone.

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Replies (1)
Cell C
Cell C's reply12 Jan 2020, 20:56
Official
Good day Carel De Bruin 

Thank you for getting in touch. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide. 

The matter has been escalated to our Fibre support team as advised on Facebook post. We will be in touch. 

^NT