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Michelene D

1 reviews | Active since Sept 2014

27 Jul 2017, 08:45

Cell c is the worst ever!!!!!

<p>So after 3 months of struggling with them. They let me know that my router is being investigated. They tell me today that they sent someone out to come check on my router a week ago. THAT IS A BLATANT LIE!!!!!!!!! No one has ever come to my house. Then apon asking the cancellation dept if i can cancel this contract they tell me i will have to pay 1800. How the hell!!!!!! How do i pay for something thats not working????? Really now???</p>

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Replies (18)
Cell C
Cell C's reply27 Jul 2017, 08:53
Official

Good morning Michelene

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

MD
Michelene D's update27 Jul 2017, 12:19
Reviewer Update

I would just like to know. Since i bought this router i have been having problems. As u can hear or see on how many times ive called into the help desk. And yet i have been being billed for the FULL premium and ive been paying the FULL premium. Now if i want to cancel this contract i am told to pay again. How unfair is that?????? I dont want any other things from cell c but to cancel this contract without me paying as i cannot pay for a faulty thing

MD
Michelene D's update27 Jul 2017, 12:57
Reviewer Update

So I get a call from cell c now. Stating that my network in my area is working but yet when I called them this morning they told me they came to my house last week which was a lie so how do I believe them now? And when asking about if i can cancel my contract I was told that they will only be able to give me one month free subscription after receiving full months subscription for the past 3 months!How do u opperate like this? This is a ****************! People please be carefull when getting a contract router from cell c. If I could reach anyone higher I would love that as these sales consultants are useless. I would never ever recommend cell c to any of my colleagues or family members!

Cell C
Cell C's reply27 Jul 2017, 13:22
Official

Lungile has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

MD
Michelene D's update02 Aug 2017, 05:43
Reviewer Update

So its five days later and lungile has still not contacted me. Wow nice cell c all while im still having the same problem

Cell C
Cell C's reply02 Aug 2017, 10:47
Official

As per the previous feedback, Lungi advised that you book the device for repairs. However, we have referred your feedback to her.

Regards

Cell C | PN

MD
Michelene D's update02 Aug 2017, 10:52
Reviewer Update

I have never booked anything in with anyone. When they spoke to me about booking it in the line got cut or someone put it off. Can someone at cell c please help me with this device. I want to cancel this is the worst service ever anywhere. Can a MANAGER or someone higher than a call centre agent please contact me?

MD
Michelene D's update02 Aug 2017, 11:49
Reviewer Update

I just wanted to know. How do you sell a customer a faulty product and when the customer tells you its faulty you investigate and see that there is network in the area. All while the customer is unable to use the router and then still bill the customer the FULL premium for not using her internet and then adding that if said customer wants to cancel she would pay r2000. How does that make sense? Can some one please just explain that "small" detail to me.

Cell C
Cell C's reply02 Aug 2017, 15:50
Official

Lungi has contacted you and advised that you need to book the router at the store and once booked you have to provide the reference number and she can request for your repair to be prioritised.

Regards

Cell C | PN

MD
Michelene D's update03 Sept 2017, 11:25
Reviewer Update
So today my husband tried booking in the router at cell c in parow. They refused to take i because he didnt have his i.d and i was told that anyone can bring it and there was never mentioned about a i.d. Im at wits end with this problem
MD
Michelene D's update23 Sept 2017, 16:55
Reviewer Update
Hi there. I was told to put this sms on here in order to get the subscription free for this month as i wont be using the product. Dear valued Cell C Customer, Your device has been booked in for assessment. Your reference number is WPCAP187621.
Cell C
Cell C's reply26 Sept 2017, 10:06
Official

Hi Michelene

We have forwarded your response for further assistance.

Regards

Cell C | PN

MD
Michelene D's update28 Sept 2017, 14:43
Reviewer Update
And im still waiting for someone to contact me. Its been 3 days already
MD
Michelene D's update16 Oct 2017, 09:51
Reviewer Update
So today my normal amount was debited from my account after someone told me this month will be free as my router was in for repairs. How do you charge someone the full amount when they dont even have the product? Or if the product was faulty? Really cell c????? Very disapointed
Cell C
Cell C's reply16 Oct 2017, 10:49
Official

Thank you for posting to us.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

MD
Michelene D's update16 Oct 2017, 10:53
Reviewer Update
Is there no way to cancel this contract. As you can see its been going on for more than 4 months. Ever since i bought this thing. Its irritating now please cancel this contract
MD
Michelene D's update14 Nov 2017, 10:09
Reviewer Update
My modem is still at cell c for more than month now and i still dont have it. Nothing has been sent to me. No sms nothing. Im so tired of all this fighting with cell c. Nothing gets fixed but yet my account gets debited. How does that make sense at all? And then you want me as a loyal customer but this is the way im treated?
Cell C
Cell C's reply14 Nov 2017, 10:43
Official

God morning Michelene

We'll get one of our consultants to follow up on this matter and assist. Apologies for the delay.

Regards

Cell C | PN