LM
Lebogang M
1 reviews | Active since Mar 2024
11 Apr 2024, 17:03
CELL C is the worst
I lost my phone on 10/03/2024 and I have not received my replacement device. I have called cell c on numerous occasions and have been taken from pillar to post.... A lady called me and told me my phone will be delivered to me last week Tuesday and there was never a follow up, when I called to find out, I was told it will be delivered the next day (last Thursday). I have been with cell c for over 8 years and have been paying paying insurance ever since, this is the 1st time I am making a claim for a phone and YOUR SERVICE IS TERRIBLE!!!!!!
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Cell C's replyOfficial
11 Apr 2024, 19:27Dear Lebogang Mashigo
Thank you for contacting us.
We apologize sincerely for the inconvenience you've experienced. Your situation is certainly not reflective of the standard of service we aim to provide. We understand the frustration caused by the delay in receiving your replacement device, especially after such a long period of loyalty.
Kindly provide us with an alternative contact number and any reference number so we can investigate this matter further and expedite the delivery of your device.
Regards
Cell C | MM
Thank you for contacting us.
We apologize sincerely for the inconvenience you've experienced. Your situation is certainly not reflective of the standard of service we aim to provide. We understand the frustration caused by the delay in receiving your replacement device, especially after such a long period of loyalty.
Kindly provide us with an alternative contact number and any reference number so we can investigate this matter further and expedite the delivery of your device.
Regards
Cell C | MM
Cell C's reply11 Apr 2024, 19:27
Official
Dear Lebogang Mashigo
Thank you for contacting us.
We apologize sincerely for the inconvenience you've experienced. Your situation is certainly not reflective of the standard of service we aim to provide. We understand the frustration caused by the delay in receiving your replacement device, especially after such a long period of loyalty.
Kindly provide us with an alternative contact number and any reference number so we can investigate this matter further and expedite the delivery of your device.
Regards
Cell C | MM
Thank you for contacting us.
We apologize sincerely for the inconvenience you've experienced. Your situation is certainly not reflective of the standard of service we aim to provide. We understand the frustration caused by the delay in receiving your replacement device, especially after such a long period of loyalty.
Kindly provide us with an alternative contact number and any reference number so we can investigate this matter further and expedite the delivery of your device.
Regards
Cell C | MM