KG
Kimeshni G
1 reviews | Active since May 2020
15 Dec 2021, 11:56
Cell C is the worst!
Cell C customer service is pathetic! I have been calling and having consultant after consultant cut the call on me without even speaking to me. I had previously left note for a supervisor to contact me and received no contact. I have previously left note for my sales consultant to call me and received no contact. This is disgusting. They chase for sales and have no intention of ever following up or assisting you when you have an issue!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
15 Dec 2021, 12:23Good day
Thank you for contacting us.
Please send us a full description of your query via private reply.
We will assist and direct query accordingly.
^YM
Thank you for contacting us.
Please send us a full description of your query via private reply.
We will assist and direct query accordingly.
^YM
Cell C's reply15 Dec 2021, 12:23
Official
Good day
Thank you for contacting us.
Please send us a full description of your query via private reply.
We will assist and direct query accordingly.
^YM
Thank you for contacting us.
Please send us a full description of your query via private reply.
We will assist and direct query accordingly.
^YM
Cell C's replyOfficial
15 Dec 2021, 14:41We have submitted a call back request.
^NH
^NH
Cell C's reply15 Dec 2021, 14:41
Official
We have submitted a call back request.
^NH
^NH
KG
Kimeshni G's updateReviewer Update
16 Dec 2021, 09:22So I've tried it Cell C's way and privately responded to them but they haven't rep**** so, yesterday they told me they logged a call back request for me.
I thereafter received an email from my consultant saying that his phone is broken and that he will call me when his phone is fixed. How is that an issue of mine? For cell c being such a big brand you would thing customer service would be a priority. If my consultant could email me after me complaining, why couldn't he just do it initially?
In addition I don't have time to wait for his phone to be fixed. I made it clear that this was a matter of urgency. I need help NOW.
I thereafter received an email from my consultant saying that his phone is broken and that he will call me when his phone is fixed. How is that an issue of mine? For cell c being such a big brand you would thing customer service would be a priority. If my consultant could email me after me complaining, why couldn't he just do it initially?
In addition I don't have time to wait for his phone to be fixed. I made it clear that this was a matter of urgency. I need help NOW.
KG
Kimeshni G's update16 Dec 2021, 09:22
Reviewer Update
So I've tried it Cell C's way and privately responded to them but they haven't rep**** so, yesterday they told me they logged a call back request for me.
I thereafter received an email from my consultant saying that his phone is broken and that he will call me when his phone is fixed. How is that an issue of mine? For cell c being such a big brand you would thing customer service would be a priority. If my consultant could email me after me complaining, why couldn't he just do it initially?
In addition I don't have time to wait for his phone to be fixed. I made it clear that this was a matter of urgency. I need help NOW.
I thereafter received an email from my consultant saying that his phone is broken and that he will call me when his phone is fixed. How is that an issue of mine? For cell c being such a big brand you would thing customer service would be a priority. If my consultant could email me after me complaining, why couldn't he just do it initially?
In addition I don't have time to wait for his phone to be fixed. I made it clear that this was a matter of urgency. I need help NOW.