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Beverley-Anne Starr

1 reviews | Active since Aug 2013

30 Jan 2024, 15:06

Cell C is the worse customer service ever

I am exhausted with the appalling customer service from Cell C. I am being charged for a contract that I paid in full and cancelled in July 2021, and suddenly I am billed for it. Then I am sent messages iro a data contract that I never took out. I was told to do an affidavit, which I did. Nothing of it. When i asked Customer Service telephonically to send me proof of my committment to Cell on those x2 contracts, i have received nothing. I am frustrated because I need to upgrade my ACTUAL contract and no one seems to be able to assist us. I cannot afford to take out another contract with another service provider. Cell C has the worse customer service, ever. Even worse than Telkom. Can the Complaints Comission, or Ombudsman not help us. On my actual contract I have paid monthly and never defaulted in how many years.

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Replies (3)
Cell C
Cell C's reply30 Jan 2024, 15:33
Official
Dear Beverley-Anne Starr Thank you for contacting Cell C regarding your customer service experience.  We regret that your experience with us was unsatisfactory and fell short of our customer service standards.

The matter has been escalated for further assistance, please expect a call from us to assist.  Regards
Cell C | MN 
BS
Beverley-Anne Starr's update02 Feb 2024, 11:25
Reviewer Update
Cell C was quick to respond and to give me a reference number. But to date NOTHING has transpired. Same issue, different day. Worse Network Supplier. Rude staff. Lack of accountability and assistance. I will be cancelling my contracts with Cell C, report them to the Ombudsman and ICASA as well. Pathetic.

BS
Beverley-Anne Starr's update09 Feb 2024, 12:20
Reviewer Update
Cell C sends me an email telling me to leave my number here so that they can get in touch with me, what foolishness is that, on an open platform I must leave my number. Then they send me an email and ask me for an appropriate time to call me, i give the a time and an alternative number, so they can call me at the time they requested, no? Then they leave me a voicemail message on my mobile and the agent does not speak clearly and speaks to fast. So I cant hear the number I should call back on. CELL C no wonder you loosing business, you lost the plot. You not training your staff. Customer service stinks. You have my email address send me an email, and please I want answers. This dragging on. We need to finalize this matter. You messing up my credit score and I am tired of your ****. Not mine. Your lack in providing information or actually doing something.