CELL C IS THE PITS!!!

I AM SO ****ED WITH CELL C!!! In September 2022 I qualified for an upgrade and it was processed - I clearly stated to the guy I spoke that I'd like to take over my insurance to cover the new phone (Oppo A74). To my surprise, today I get an SMS from Cell C device insurance that the old phone (Samsung A21s) is still covered. I quickly call to find out if this now means both phones are insured and Thato from Cell C device insurance tells me it's only the old phone that's covered, I should have called when I did my upgrade to tell them about the new phone and now because it's older than 30 days they will not cover it. Why didn't the guy who did my upgrade tell me this, why did he pretend everything was sorted "automatically"??? This is not acceptable!!!! Your consultants are always in a hurry to close a deal, not caring about how their mistakes affect us. Where will I et phone insurance now because ALL along I was under the impression my new phone was insured, haisuka man