NI
Nasreen I

1 reviews | Active since May 2013

08 Mar 2018, 16:59

Cell C is the most useless network provider

Requested for Cell C to cancel all debit orders 2 times on mail about 5 times telephonically this is due to the fact that I cancelled Get more facilities in Aug 2017 and yet Cell C still debited my account Now the customer services agents tell me that they can only cancel payments if I am retrenched. And the best part is that they debit me and also still got 3 refunds from Get more yet I was never refunded, nor was my account credited. this time when the debit went off all I did was subtract it from the R264 that both the contracts come to and paid the balance. Let see if Cell C suspends the account again for their lack of efficiency for almost 6 months. The most useless services and a bunch of *****. the lady by the name of Thobile Masuku from customer services transferred me to someone "Senior" to speak to and im holding on for 36:48 and still nobody answered...

The most disgusting network ever

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Replies (2)
Cell C
Cell C's reply09 Mar 2018, 07:30
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will ensure that this matter is sorted.

Do expect communication.

Regards
Cell C | PN

Cell C
Cell C's reply09 Mar 2018, 11:34
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN