Cell C is the ****ing Worse

In March I updated my bank account and was assured I would get debited to my new FNB account end of March, this didn't happen and i got debited to my old Capitec account with no money in. I complained on hello peter and they supposedly sorted it out and they would double debit my new bank account in April. Well, fml, they doubled debited the incorrect account again the end of April. I then emailed Gerrit Visser (he said i could contact him should i have any further issues) on April 28th and he didnt reply, not even an acknowledgement of the complaint. So much for a Complaints, Training & Quality Auditor. Anyway I phoned cell c yesterday and the person i spoke to says they've been debiting the FNB account since last year October and i asked her how the **** is that possible if i only had a FNB account since two months ago, so clearly she doesn't know what shes talking about, i asked for a supervisor and was placed on hold for 10 minutes and then the call cut. There's probably no record of the call but I called at about 15.15 yesterday. I called today and there's just no one picking up. So now, I want my cell c insurance cancelled immediately and and don't ever debit my account agai