CELL C is terrible when it comes to claims!

<p>i lost my cellphone on the 3rd of December and reported it on the 4th of december, i was told it was gonna take 7 working days for me to get my cell phone. i had to call Csurance almost everyday to get updates and sometimes they will hang up on me while still on the phone. i did pay an excess for the phone but still today i haven't received my phone and i did advise that i'm going on leave on the 23rd of December 2016. i might be out of the country, i need the phone as in like yesterday because its almost 3 weeks now but still i dont understand why its taking this long for me to get my cellphone and they deduct premiums every month but when it comes to getting claims you guys dont deliver!!! please contact me during office hours because i dont have a cellphone and i need my phone before friday!!!</p>