iS
insarf S
1 reviews | Active since Sept 2020
08 Oct 2021, 10:57
Cell c is terrible and does not display basic TCF principles
Cell c has had a system glitch but didn’t allow them to debit account holder. I called upon this discovery and they told me of this system glitch but in the interim will resubmit the debit- this didn’t happen.
They have no handed me over due to a error on there side. I have attempted to make payment in store but consultant informed that this cannot be done, eft but because they changed banking details the details they gave me and what was on the statement did not correspond which made me uneasy. I again called them as they haven’t called me and they supp**** me with a number and email address to take the matter up with.
The number isn’t available and the email address doesn’t exist.
I am fed up with there lack of Admin and unfair manner in which they are treating me. How is this TCF? Giving the customer the run around and handing the customer over for non payment due to a system glitch and incorrect payment alternative details…
To top it all off they cancelled my contract and slapped a cancellation fee to the bill which I did not request.
To say I am livid is a understatement.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
08 Oct 2021, 11:58Hi Insarf
Thank you for contacting Cell C.
So, you're currently looking to access the payment details and the amounts due, in order to settle the account?
Regards
^MP
Thank you for contacting Cell C.
So, you're currently looking to access the payment details and the amounts due, in order to settle the account?
Regards
^MP
Best regards,
Cell C's reply08 Oct 2021, 11:58
Official
Hi Insarf
Thank you for contacting Cell C.
So, you're currently looking to access the payment details and the amounts due, in order to settle the account?
Regards
^MP
Thank you for contacting Cell C.
So, you're currently looking to access the payment details and the amounts due, in order to settle the account?
Regards
^MP
Best regards,
iS
insarf S's updateReviewer Update
08 Oct 2021, 12:06Besides that I need answears!! I need someone to call me and not me run around after cell c to just get incorrect information!!
1. What was my contract cancelled?
2. Why are debits still not coming off?
3. What was my account handed over when I didn’t willing not pay my account but due to a system glitch on cell c side?
4. How and when is cell c going to correct all go this so I can make payment and my account and be updated as how it should be.
I have so skeptical about your entire process and fear that even after payment things will be not sorted due to previous experience. Note this is the first complaint from me regarding this matter against you and still now improvement!
Pathetic!!! Does TCF exist at cell c
1. What was my contract cancelled?
2. Why are debits still not coming off?
3. What was my account handed over when I didn’t willing not pay my account but due to a system glitch on cell c side?
4. How and when is cell c going to correct all go this so I can make payment and my account and be updated as how it should be.
I have so skeptical about your entire process and fear that even after payment things will be not sorted due to previous experience. Note this is the first complaint from me regarding this matter against you and still now improvement!
Pathetic!!! Does TCF exist at cell c
iS
insarf S's update08 Oct 2021, 12:06
Reviewer Update
Besides that I need answears!! I need someone to call me and not me run around after cell c to just get incorrect information!!
1. What was my contract cancelled?
2. Why are debits still not coming off?
3. What was my account handed over when I didn’t willing not pay my account but due to a system glitch on cell c side?
4. How and when is cell c going to correct all go this so I can make payment and my account and be updated as how it should be.
I have so skeptical about your entire process and fear that even after payment things will be not sorted due to previous experience. Note this is the first complaint from me regarding this matter against you and still now improvement!
Pathetic!!! Does TCF exist at cell c
1. What was my contract cancelled?
2. Why are debits still not coming off?
3. What was my account handed over when I didn’t willing not pay my account but due to a system glitch on cell c side?
4. How and when is cell c going to correct all go this so I can make payment and my account and be updated as how it should be.
I have so skeptical about your entire process and fear that even after payment things will be not sorted due to previous experience. Note this is the first complaint from me regarding this matter against you and still now improvement!
Pathetic!!! Does TCF exist at cell c
Cell C's replyOfficial
08 Oct 2021, 15:23Had you attempted to make payment to the account after the issue with the glitch on the system?
^MP
^MP
Best regards,
Cell C's reply08 Oct 2021, 15:23
Official
Had you attempted to make payment to the account after the issue with the glitch on the system?
^MP
^MP
Best regards,
iS
insarf S's updateReviewer Update
08 Oct 2021, 15:31As previously stated, (please read above) when I went into store I was informed by the store consulted that I cannot pay there, I had asked for a resubmission when calling the customer care but this resubmission did not happen (again a glitch on the cell c side) I was asked to do a eft but banking details cell c gave telephonically did not match that on the cell c official statement and that was said due to cell c changing banking details and therefore I did not make a eft payment, I did not trust the deviation in details…
iS
insarf S's update08 Oct 2021, 15:31
Reviewer Update
As previously stated, (please read above) when I went into store I was informed by the store consulted that I cannot pay there, I had asked for a resubmission when calling the customer care but this resubmission did not happen (again a glitch on the cell c side) I was asked to do a eft but banking details cell c gave telephonically did not match that on the cell c official statement and that was said due to cell c changing banking details and therefore I did not make a eft payment, I did not trust the deviation in details…
Cell C's replyOfficial
08 Oct 2021, 16:14Noted.
We will make contact with you to assist regarding the billing of the account.
^MP
We will make contact with you to assist regarding the billing of the account.
^MP
Best regards,
Cell C's reply08 Oct 2021, 16:14
Official
Noted.
We will make contact with you to assist regarding the billing of the account.
^MP
We will make contact with you to assist regarding the billing of the account.
^MP
Best regards,
iS
insarf S's updateReviewer Update
08 Oct 2021, 16:16Thank you. I am waiting for your call.
Please assist me with this matter by Monday
Please assist me with this matter by Monday
iS
insarf S's update08 Oct 2021, 16:16
Reviewer Update
Thank you. I am waiting for your call.
Please assist me with this matter by Monday
Please assist me with this matter by Monday
Cell C's replyOfficial
08 Oct 2021, 17:40Noted. Our turn around time is within 48 working hours.
^NZ
^NZ
Best regards,
Cell C's reply08 Oct 2021, 17:40
Official
Noted. Our turn around time is within 48 working hours.
^NZ
^NZ
Best regards,
iS
insarf S's updateReviewer Update
08 Oct 2021, 19:06Thank you for the heads up, I will wait for a call during the course of early next week.
iS
insarf S's update08 Oct 2021, 19:06
Reviewer Update
Thank you for the heads up, I will wait for a call during the course of early next week.
iS
insarf S's updateReviewer Update
12 Oct 2021, 15:21Still waiting for Cell C to contact me. I again tried to contact them.
Customer service cannot help, retentions cannot help. Legals number just drops.
Customer service cannot help, retentions cannot help. Legals number just drops.
iS
insarf S's update12 Oct 2021, 15:21
Reviewer Update
Still waiting for Cell C to contact me. I again tried to contact them.
Customer service cannot help, retentions cannot help. Legals number just drops.
Customer service cannot help, retentions cannot help. Legals number just drops.