LL
Liezel L

1 reviews | Active since Oct 2016

20 Jan 2018, 02:47

Cell C is synonymous to *********

After numerous calls to Cell C's retention department, accounts department, visit to Woodlands branch, complaints on Hello Peter and emails to Moses Mo***eng from the social media department, the money owed to me is still not paid back into my account.

Moses Mo***eng admitted on record that Cell C was taking money from my account after my contract was paid off and even after I went to another network provider. He committed to pay back the full amount by the 7th of January. However here we are on the 20th and I still don't have my money, my emails are ignored and Cell C juat leaves comments on Hello Peter complaint saying they will get back to me. So Cell C when will you be getting back to me?

I am at a point where I want to open a ******** case with the SAPS and the Consumer Protection Act.

I have never experienced such poor service from a company. Cell C thinks they are a big company so tbey can get away with *****ing from their customers

0
Replies (2)
Cell C
Cell C's reply20 Jan 2018, 07:21
Official

We will look into the matter and revert back to you. Apologies for the inconvenience caused.

Regards

Cell C | DA

LL
Liezel L's update23 Jan 2018, 13:04
Reviewer Update
Cell C, what do I have to do more to get feedback from you? You keep on saying you will give me feedback soon, but nothing happens.