CELL C is still failing me

Cell C had still not responded to my ***** query which I lodged on the 31st of January 2022 and again on the 1st of February. There is no ***** case number that was received. I reviewed Cell C on the 25th of February 2022 will HelloPeter and CellC responded with an email where I can escalate my ***** query case but the email address was deleted minutes later and the Cell C customers agents do not have knowledge on what email address to use when escalating a ***** case.

On the 25th of January more than R3000 was debit from my account and I have already opened a case with Cell C which is still not attended to.