MR
Mahlatse R

1 reviews | Active since Feb 2016

16 Nov 2017, 12:10

Cell C is *****ing my money still

Cell C is run by bullies, they'll take your money even when they admit they're in breach of contract, on 10 October 2017 I spoke to Tsheiso Moloi from Cell C, he mentioned that they know I'm being billed double as I've been reporting it from 1 June 2017 with no success, however, he tells me there's nothing they can do apart from giving me more data which I do not need, I told him I'm already struggling to afford the R270.00 they're charging me instead of R189.00 we agreed upon. On 25 October they debited another R377.00 from my account, this is so unacceptable, I did not sign up for this and want my contract cancelled immediately. It was a terrible mistake accepting your contract over the phone and will never do it again or encourage anybody to do it, these guys are daytime ******s and don't deserve any cent from anybody. When you contact them to ask why they're overcharging you they put you on hold for hours and never attend to your matter.

Still no communication from anybody at Cell C...

0
Replies (5)
Cell C
Cell C's reply16 Nov 2017, 12:19
Official

Good afternoon Mahlatse

We have escalated this matter for further assistance. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply16 Nov 2017, 14:51
Official

Good day Mahlatse

As per feedback, Lungile has advised on the way forward.

Regards

Cell C | MM

MR
Mahlatse R's update05 Feb 2018, 11:43
Reviewer Update
Lungile made promises that my contract has been sorted out and I was going to be billed what was agreed upon, but yet I'm still being billed R267.99, I do not know what to do now, maybe I must just take these devices back to Cell C and stop their debits on my account. So disappointing this *********** Cell C.
Cell C
Cell C's reply05 Feb 2018, 11:49
Official

Thank you for posting to us.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

MR
Mahlatse R's update19 Apr 2018, 13:32
Reviewer Update
Still no changes to my contract and how i'm over billed, you guys are very difficult to deal with, can't wait for the end of this ******* contract