Cell c is *****ing my money. Employees commit *****

Cell c internal ***** and theft. My initial account with cell c was a month to month contract R69 on cell no *** and *** and on the 21st April 2021 I decided to apply for a sim only data contract for R389.00.i called cell c and spoke to a consultant named Simangele and she assisted with the application which was approve and finalized on the same call. On the 23rd April 2021 received a message informing me about the delivery that I am going to receive, then few minutes later I received a call from the courier confirming that they are on their way, later the same day while I was waiting for the courier I received another message thanking me for upgrading my contract on the existing numbers (no *** and ***) I immediately call customer care and try to find out what is going ,I was told that the only thing that was changed is the amount of data on my R69 month to month contract since I did not apply for the upgrade they will rectify the mistake. Later on the 23rd April the courier came and I received my sim card as requested I have the delivery note as proof. On the 26th April 2021 I receive a call from cell c insurance offering me an insurance for 2 Huawei P40 lite which came as a shock as I did not own such phone, I told the caller that I don’t own such phones then he said ‘’but sir you have 2 p40 lite that you app**** for on the 21th of April 2021’’I then told him that I never app**** for 2* P40 Lite on the said date I only app**** for sim only data contract for R389.00 nothing more. I decided to contact customer care again this time I had to spend more than three hours on the phone they were transferring me from one person to the other and I think on that day I spoke to about 4 or 6 people all of them they were telling me the same thing that my R69 month to month was upgraded with 2*p40 lite but they could not understand what happened on that day because it shows that I have app**** for a sim only R389 then few hours later I app**** for upgrade to 2*P40 Lite but they were not telling me who was the sales consultant who did the upgrade after I have app**** for a sim only contract. They end up telling me that they will refer the matter to ***** department and they will call me within 48 hours. Nobody called me after 48 hrs. had to call again, And every time when I call I will be given a new ref number, I called three days later to do the follow up that is when I was told that I have received the two phones and signed for them when I said to them I did not receive the phones I only receive the sim card as per request and I am in a position of a delivery note, then the lady immediately changed the tone and told me to send the complain to ***** department and given the following number to call ***,I called I I was told to send bank statement, id copy and affidavit . On May 5th I send all the requested documents and receive the confirmation that my query will be attended within 48 hours, I waited and waited nobody called me. I called the again on the 10th may 2021 doing the follow-up then I was told that they have not received the documents. I told the consultant that I have sent the documents and received the confirmation, and then she said I must resend the documents which I did and waited again. When I called again for follow up I was told that they have not received the documents again. I then decided to go to the nearest cell c branch when I get to wonderpark cell c and explain my problem and show them a proof of emails sent and the delivery note they decided to call the manager who tried by all means to assist he called the customer service tried to address the matter but he did not succeed, then we send the documents as requested again .few days later I was called and told that there is nothing they can do for me as I requested the upgrade, I then requested that they send me a proof that I have requested the upgrade as they said calls have been recorded, I requested the recording that is when I was told that I must go to wonder park cell c . I went to wonder park cell c and the manager/assistant phoned cell c requesting the recording which was send to her and forwarded to me .i listed to the audio and it was the audio of application of sim only R389 between myself and Simangele. I then told the manager that the audio file they that they have send it has nothing to do with the two p40 lite I want a recording that talks to the application of two phones. She phoned again and explain to the customer service that the audio that was send had nothing to do with the phones we want the audio files that talks to two p40 lite phones, this time we were lucky because we manage to get hold of Simangele, she then confirm that I have app**** for a sim only R389 but she was surprised when she look at the record in her system it showed that my R69 two numbers were upgraded to two huawei cell phones few hours after she had finalized the R389 sim only application with me. she ask how could that have happened because If I wanted the phones I would have told her not wait for few hours and call and talk to a different person ,the whole thing did not make sense to her. When asked about the recording or audio file she confirmed that there is no other recording except the one where I app**** for a sim only contract, she confirmed that in my file there is no other recording the recording of application or request of two phones does not exist, and the record show that the person who did the upgrade was the guy called Jim. I didn’t know such person never spoke to such person and on that day I only spoke to simangele. I would like cell c to resolve this matter as soon as possible ,they are taking my money my hard earned money, the money that I can use for my children, when I call the following day I was told that they have send me the recording therefore they closed the case. This is the clear case of internal ***** and theft. Cell c needs to stop taking my money and refund every cent that they have already taken. There was a time where I requested that they must trace the phones using the IMEI number they refused I requested that they must give me those number since they claim that I am in a position of those phones they refused.it was clear to me that they are protecting someone maybe Jim because with the IMEI number I can trace the location of the phone and even get the details of the cell number used. They have resources to do this but why refuse to do it.i KNOW THAT THEY CAN EVEN HAVE THE RECORD OF THE SIM NUMBER AND PHONE NUMBER THAT WAS USED TO ACTIVATE THOSE PHONES THEY JUST DON’T WANT TO,ALL THEY CARE ABOUT IS MAKING ME PAY FOR SOMETHING I DON’T HAVE.THEIR QUESTIONING WAS CLEAR THAT THEY WERE TRYING TO FIND OUT WHAT I HAVE THAT I CAN USE AGAINST THEM NOT TRYING TO SOLVE THE PROBLEM. I tried a number of times using my time, money and petrol trying to solve this but no one is willing to assist .Jim stole two cell phones from cell c using my detail and looking back some of his co-worker they were trying to cover for him. Why is it every time when they told me that I have signed for the phones when I request a proof and told them that I have a copy of a delivery note that proof that on the said delivery I only receive the sim card is either they will put the phone down or transfer my call to the other person. Please help maybe it was the instruction from their head office and the poor guys they were just doing as they were instructed to do, if not let them take action against everyone involved . The following are some of the reference numbers given to me while trying to resolve the matter some of them I lost them as I was writing them on different papers as I was calling from different places,I believe that they were actually more than 10 reference numbers for the same thing.. Re:***.***.***.*** Cell c you need to stop taking my money, I know reverse the funds I just don’t want to do it ,I don’t want to have that kind of record. You know what to do; Jim is one of your contractors or employees.