EA
Eliza Adams-Boois

1 reviews | Active since Jan 2016

28 Jan 2016, 21:45

Cell c is *****ing my hard earned money

During May 2015 I was contacted by Cell c to check whether I'd be interested in taking out a new contract. I explained to the agent that I did not want a phone or tablet phone. I enquired about a laptop computer or a notebook and I clearly mentioned that I needed to type documents and wanted a device that could take a memory stick. That very same day I realised that the device she spoke about was a media pad and I clearly stated that I did not want a tablet. I immediately within called Cell c and told then that I no longer want that contract and I was told that it will be cancelled immediately. That evening I tried to load airtime on my cellphone and I was unable as my line was converted to contract without my knowledge.The next day I called Cell c again and the agent told me that I should wait for the mediapad to be delivered to me and then return it unopened so that they can cancel the contract. I did but my line remained contract. After a few minutes on internet I owed cell c R600.They promised to sort this out and never did.Cell c is *****ing my hard earned money. Every month they are debiting my account with R900 and even handed me over to lawyers. I'm very d disappointed

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Replies (1)
Cell C
Cell C's reply29 Jan 2016, 07:31
Official
Hello Eliza4,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN