CELL C IS *****ING FROM US

On 11 April 2016, we purchased call time and data for our son who has a Cell C sim card. After waiting several hours and not receiving our purchase, we called the cell c help line for assistance only to be told we must refer to our bank. We duly contacted Standard Bank who confirmed that the funds had already been transferred to Cell C Speaking to the Cell C consultant was an ordeal. We explained the situation over and over, and the consultant could not provide a satisfactory answer to the problem. A case was opened ( no. ***) which we have been following up ever since. We purchased call time again, this time from Nedbank. We never received the call time, however, the funds were paid over. So the problem was not the bank since we had the issue with 2 separate banks. After no response in 3 weeks we followed this up again, only to receive an e mail advising us to follow this up with our bank. R400.00 IN TOTAL WAS PAID OVER. The banks confirm the money was paid to Cell C. Be careful. The professional face put forward by Cell C is a ****. Behind the scenes they are amateurish, and cannot compete with Vodacom or MTN service providers who will go out of their way to resolve an issue like this.