Cell C is *****ing from me!

Cell C ***- <br> My debit order for my wife's contract(on my name)went off for the amount of R1241,38. I have put a limit on the contract of R850.<br> When I phoned customer care, they said that my contract( was upgraded(without my consent) and I still don't know who or what was upgraded as well as my contract limit was increased to R50 000 - FML how is that possible?<br> when querying all of this, the lady that helped(NEO) me could not give me answers. When I told her I wanted to speak to a manager- no one was available. She said they would call me back- and gave me a **** reference number(***). Did not receive a call and phoned on the 5/1/2016. Spoke to Mnanape. She said accounts will sort it out for me. Still haven't heard anything from Cell C. The last referencen number I received is ***.<br> Seeing that all was done without my consent/knowledge Cell C stole money from me that was not approved. I have 3 contract with Cell C that I will terminate if I don't have any answers and the responsible people held accountable for the wrongdoings. Cell C you have till 10 Jan 2016 to sort it out!