MR
Milena R

1 reviews | Active since Dec 2021

10 Jan 2022, 08:25

CELL C is so disappointing

Hello Peter, And so the saga continues with CELL C. All my inquiries have been escalated with NO responses. From the call center to the stores. I know have calls from attorneys asking for full payment of my device even though I have made payment. There is no where for me to turn. The only hope I had was a response on this site from CELL C SOCIAL MEDIA- even she has gone silent. I am horrified with CELL C on all levels. Clearly they don't care about bad publicity - what should they. I am one of millions. The sad part is that my 14 year old son cant use his awesome Samsung phone anymore as it has been blocked. Guess Cell C doesnt care . Hoping a solution comes soon after 4/5 months of battle. M. Raaff

0
Replies (6)
Cell C
Cell C's reply10 Jan 2022, 08:28
Official
Good day Milena

Please accept our sincere apologies for the unpleasant service experienced.

Our team is looking into the matter. Please expect a call soon.

^SM

Best regards,

MR
Milena R's update10 Jan 2022, 08:31
Reviewer Update
A call would be greatly appreciated. Please be advised that I have sessions during the day so am unable to answer calls at all times. Can I request a particular time to be called? Today (10/1) after 12pm, please . Thanks
Cell C
Cell C's reply10 Jan 2022, 10:23
Official
Noted.

^SM

Best regards,

MR
Milena R's update10 Jan 2022, 16:03
Reviewer Update
Good day, I received a call at 15:17pm today. I answered the call. I heard voices on the other end. I repeatedly said "hello". The call was ended. Was this Cell C calling? tel no. ***. Please advise if that was an attempt to solve my issue. More disappointment.
Thank you
Cell C
Cell C's reply11 Jan 2022, 09:13
Official
Hi Milena

Our number is 084 135.

^SM

Best regards,

MR
Milena R's update11 Jan 2022, 12:06
Reviewer Update
Hi,
Ok, so then no one from Cell C has called me yet. Even though they said they would. More disappointment. Am not surprised.