RD
Roual D
1 reviews | Active since Oct 2016
29 Aug 2023, 08:56
Cell C is slowly killing their own company
Cell C is failing as a company... The worst customer service I have ever experienced in my life. Upgraded contract on 19/08/2023, fist got a lot of empty promises regarding delivery, now it's 7 business days since upgrade, still no phone, phoned to find out what's going on, now there is supposedly no stock when stock was confirmed last week a couple of times. Nobody seems to care about the absolute disgusting service and answers from Cell C means little to 0.
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Replies (4)RD
Roual D's updateReviewer Update
29 Aug 2023, 09:36so I am just expected to wait after being promised and stock confirmed numerous times???? This is terrible service, if stock was low it should be said when upgrade is done. I need urgently, otherwise I would not have opted for early upgrade. So it stand as such that I am now considering canceling the 3 cell c contracts we have. Really terrible way to handle a long time customer and you as a company should be ashamed of yourself
RD
Roual D's update29 Aug 2023, 09:36
Reviewer Update
so I am just expected to wait after being promised and stock confirmed numerous times???? This is terrible service, if stock was low it should be said when upgrade is done. I need urgently, otherwise I would not have opted for early upgrade. So it stand as such that I am now considering canceling the 3 cell c contracts we have. Really terrible way to handle a long time customer and you as a company should be ashamed of yourself
Cell C's replyOfficial
29 Aug 2023, 09:52Dear Roual Dry
Apologies for the private reply.
We will escalate the matter further to have your order prioritized.
Regards
SM
Apologies for the private reply.
We will escalate the matter further to have your order prioritized.
Regards
SM
Cell C's reply29 Aug 2023, 09:52
Official
Dear Roual Dry
Apologies for the private reply.
We will escalate the matter further to have your order prioritized.
Regards
SM
Apologies for the private reply.
We will escalate the matter further to have your order prioritized.
Regards
SM
RD
Roual D's updateReviewer Update
04 Sept 2023, 09:28OK it is 3 weeks now with continued empty promises from Cell C, it's simple, I want the phone I upgraded to on the deal I choose by Friday 08/09/2023 or I cancell my 3 contracts with Cell C. And don't tell me there is stock issue as I have a sms from your call centre stating there was stock when I upgraded and it was confirmed on Monday 21/08/2023 so I don't care where you dig out the phone and tablet, you have till Friday to deliver this. It's really no wonder people are leaving to go to vodacom ect, the same deal is more expensive on vodacom, but at least they seem to care about customer service, and that's more than I can say about Cell C. Honestly worst customer service I have ever received from any company, and to think I have Baan a client for round about 18 years now, make me wonder
RD
Roual D's update04 Sept 2023, 09:28
Reviewer Update
OK it is 3 weeks now with continued empty promises from Cell C, it's simple, I want the phone I upgraded to on the deal I choose by Friday 08/09/2023 or I cancell my 3 contracts with Cell C. And don't tell me there is stock issue as I have a sms from your call centre stating there was stock when I upgraded and it was confirmed on Monday 21/08/2023 so I don't care where you dig out the phone and tablet, you have till Friday to deliver this. It's really no wonder people are leaving to go to vodacom ect, the same deal is more expensive on vodacom, but at least they seem to care about customer service, and that's more than I can say about Cell C. Honestly worst customer service I have ever received from any company, and to think I have Baan a client for round about 18 years now, make me wonder
Cell C's replyOfficial
04 Sept 2023, 09:58Dear Roual Dry,
We do apologize for the delay in receiving your device.
Your concerns have been noted and a follow up has been sent to the consultant who processed your upgrade.
Feedback will be provided as soon as possible.
Regards
^DA
We do apologize for the delay in receiving your device.
Your concerns have been noted and a follow up has been sent to the consultant who processed your upgrade.
Feedback will be provided as soon as possible.
Regards
^DA
Cell C's reply04 Sept 2023, 09:58
Official
Dear Roual Dry,
We do apologize for the delay in receiving your device.
Your concerns have been noted and a follow up has been sent to the consultant who processed your upgrade.
Feedback will be provided as soon as possible.
Regards
^DA
We do apologize for the delay in receiving your device.
Your concerns have been noted and a follow up has been sent to the consultant who processed your upgrade.
Feedback will be provided as soon as possible.
Regards
^DA