AV
Albert V
1 reviews | Active since Mar 2015
24 Nov 2022, 09:32
Cell C is shocking
I have 3 contracts with Cell C but their service delivered by Cell C is absolutely shocking as they just don't care. I have phoned in 4 times to try and do something as simple as activating international roaming without success. I either get cutoff or they drop the call. Then I go to a supervisor but hold for I don't know how long without support.
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Replies (3)
Cell C's replyOfficial
24 Nov 2022, 10:20Dear Albert Viljoen We apologize for the unpleasant service received regarding your request to activate international roaming, Please allow us the opportunity to assist, kindly confirm the number in question and your alternative contact number.
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Best regards,
Cell C's reply24 Nov 2022, 10:20
Official
Dear Albert Viljoen We apologize for the unpleasant service received regarding your request to activate international roaming, Please allow us the opportunity to assist, kindly confirm the number in question and your alternative contact number.
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^MN
Best regards,
AV
Albert V's updateReviewer Update
24 Nov 2022, 10:54After multiple calls and waiting I eventually got hold of a manager that could assist me but still this entire experience has left a bad taste in my mouth prompting me to consider what I need to do as to move my three contracts on expiry.
AV
Albert V's update24 Nov 2022, 10:54
Reviewer Update
After multiple calls and waiting I eventually got hold of a manager that could assist me but still this entire experience has left a bad taste in my mouth prompting me to consider what I need to do as to move my three contracts on expiry.
Cell C's replyOfficial
24 Nov 2022, 11:28Customer satisfaction is important to us, so we shared your experience with quality assurance in order to improve the customer service that we currently provide.
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Best regards,
Cell C's reply24 Nov 2022, 11:28
Official
Customer satisfaction is important to us, so we shared your experience with quality assurance in order to improve the customer service that we currently provide.
^MN
^MN
Best regards,