Cell C is ********!!!

Last year Sept I received a call from Simphiwe, who offered me a data package plus a free WIFI router. It was all done over the phone, but never received a contract or signed for anything. I made it clear that this was the first time that I would have WIFI so I was not sure if I would be happy. Nonetheless, it was delivered to my door. After using it for an hour, it stopped working. I made a call to Simphiwe and she advised that I go in to a branch, which I did. The consultant advised that I had used all the data. When I asked for an upgrade, she said she will send a request to HO and let me know. There was a special on 80G data for R499. She never contacted me. I went back to the branch several times. After long stories she said that she could not upgrade me and the posters in the branch had been removed. I tried talking to the Team Leader, who was not helpful. I called the cancellations dept and spoke to Philane. He was so rude and did not even try to assist. I could not return the router or cancel or upgrade. Ridiculous to say the least. I even sent an email to ICASA, to date I have not had a reply from them or Cell C retention dept who I also emailed. In January I went back to the branch to see if I can sort this problem out, only to find out that I have been listed with the ***** department!!!! ***!!! Worst service ever!!!