MR
Mahlatse R

1 reviews | Active since Feb 2016

07 May 2018, 12:16

Cell C is run by ********* of note

It's almost a year now since I've complained about Cell C *****ing my money for no service, from 1st of June 2017 I started complaining about the double debits that Cell C is charging me, I am really tired of their empty promises, first they promised to refund or credit me, they didn't, second they promised to fix my contract and they didn't, I then decided to cancel the contract, they accepted that they'll cancel it but still didn't and still continue to debit double amounts, ********* of note, I guess this is the level of service they're qualified to render, I cannot carry on paying R267.99 instead of the correct amount of R189.00.

0
Replies (8)
Cell C
Cell C's reply07 May 2018, 12:38
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply08 May 2018, 09:14
Official

Maropeng has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.

Regards
Cell C | PN

MR
Mahlatse R's update11 May 2018, 10:37
Reviewer Update
Still waiting for feedback from Maropeng
Cell C
Cell C's reply11 May 2018, 11:37
Official

Noted, he will contact you and provide feedback.

Regards

Cell C | PN

MR
Mahlatse R's update10 Sept 2018, 14:20
Reviewer Update
Maropeng promised that this mess was corrected and I'm stilled over billed, what other excuse does Cell C want to make for *****ing and cheating consumers? This is over a year now that this contract breach is going on
Cell C
Cell C's reply10 Sept 2018, 14:53
Official

A follow-up request has been sent to Maropeng and feedback will be provided. Be assured that this matter will be sorted.

Regards

Cell C | PN

MR
Mahlatse R's update21 Sept 2018, 16:45
Reviewer Update
There has been no communication or any response on this matter since promised 11 days ago
Cell C
Cell C's reply25 Sept 2018, 09:40
Official

Kindly refer to Maropeng's email as he could not reach you on the contact number provided.

Regards

Cell C | PN