NS
Nondumiso S
1 reviews | Active since Jan 2018
12 Jan 2023, 11:04
CELL C IS RIPPING PEOPLE OFF!!!
Cell C is ripping people off!!! In December they tried to debit account 5 days earlier than my debit date, I had no money on my account because I wasn't paid by then. However they were still able to get their money a day earlier than my debit date, now they are telling me that I owe them R70 for a failed debit order. How is my problem now that a debit order was raised earlier on my account? What is my agreement with you? How many people are you doing this to? You are charging me R70 when there is proof that I paid on time. SHAME ON YOU CELL C. I can't wait to finish paying for this phone so that I don't have to deal with this **** of a company
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
12 Jan 2023, 11:25Dear Nondumiso Bongeka Sangweni,
Thank you for contacting Cell C.
Kindly be advised that there was an SMS that we sent advising of the early debit for the month of December due to the coming holidays.
Regards
^TM
Thank you for contacting Cell C.
Kindly be advised that there was an SMS that we sent advising of the early debit for the month of December due to the coming holidays.
Regards
^TM
Cell C's reply12 Jan 2023, 11:25
Official
Dear Nondumiso Bongeka Sangweni,
Thank you for contacting Cell C.
Kindly be advised that there was an SMS that we sent advising of the early debit for the month of December due to the coming holidays.
Regards
^TM
Thank you for contacting Cell C.
Kindly be advised that there was an SMS that we sent advising of the early debit for the month of December due to the coming holidays.
Regards
^TM
NS
Nondumiso S's updateReviewer Update
12 Jan 2023, 11:44So because you sent me an SMS you expected me to have money for you? Does the SMS change my pay day? You still debited my account earlier and received the payment on time. Why are you making the issue of your systems my problem? I am not liable for any penalty here. I did not agree or give you permission to try and debit my account on the 20th
NS
Nondumiso S's update12 Jan 2023, 11:44
Reviewer Update
So because you sent me an SMS you expected me to have money for you? Does the SMS change my pay day? You still debited my account earlier and received the payment on time. Why are you making the issue of your systems my problem? I am not liable for any penalty here. I did not agree or give you permission to try and debit my account on the 20th
Cell C's replyOfficial
12 Jan 2023, 11:57As per the message sent it was advised that for any queries you contact us so that we can assist, did you make contact with us regarding the early debit order date?
Regards
^TM
Regards
^TM
Cell C's reply12 Jan 2023, 11:57
Official
As per the message sent it was advised that for any queries you contact us so that we can assist, did you make contact with us regarding the early debit order date?
Regards
^TM
Regards
^TM
NS
Nondumiso S's updateReviewer Update
12 Jan 2023, 12:40Kindly go back to the SMS you sent me and show me where I was advised to contact us for any queries. I did not make contact with you regarding the SMS because the contract I signed when I took the contract said that I wanted the debit order to go off on the 26th on my account not the 20th. On the contract, there is nothing about December holidays, please go back and check on your side as well. Also respond will an escalation process for this complaint since you are clearly not willing to assist
NS
Nondumiso S's update12 Jan 2023, 12:40
Reviewer Update
Kindly go back to the SMS you sent me and show me where I was advised to contact us for any queries. I did not make contact with you regarding the SMS because the contract I signed when I took the contract said that I wanted the debit order to go off on the 26th on my account not the 20th. On the contract, there is nothing about December holidays, please go back and check on your side as well. Also respond will an escalation process for this complaint since you are clearly not willing to assist
Cell C's replyOfficial
12 Jan 2023, 12:52Kindly be advised that we have escalated your query to our Team, and we will be in touch to further assist.
Regards
^TM
Regards
^TM
Cell C's reply12 Jan 2023, 12:52
Official
Kindly be advised that we have escalated your query to our Team, and we will be in touch to further assist.
Regards
^TM
Regards
^TM