PN
Phindile N

1 reviews | Active since Feb 2013

09 Oct 2015, 10:55

Cell C is *********** their customers

I have 2 contracts with cell c. my one line is a Postpaid Smart Chat 500 MB @ 371.00 monthly subscriptions. The other line i took in September 2015 and it's a 2GB Smart data Package - 24 Months @ R99.00 per month. I received a statement and now my bill is R 1388.58. I called customer service to enquire about the billing. The explanation I got was that my bill is made up of the following:<br> 1. Postpaid Smart Chat 1GB @ R630.70 <br> 2. 2GB Smart data Package - 24 Months October ' 15 of R86.84 <br> 3. 2GB Smart data Package - 24 Months (19/09/2015 - 30/09/2015) pro rata for September R 34.74<br> 4. Connection Fee 19-Sep-15 of R 171.05<br> There's a couple of amounts that they mentioned which i was aware of, which included outgoing calls and additional data that i purchased during the month.<br> My problem is the R 171.00 connection fee that I'm being charged which to my knowledge i paid in store when i took out my second contract and i was told its R195.00 connection fee. Secondly, all of a sudden my Postpaid Smart Chat 500 MB for R 371.per months was billed at R630.70.<br> Cell c is ripping of their customers and they always incorrectly bill their clients and the claim that its an error.

0
Replies (1)
Cell C
Cell C's reply09 Oct 2015, 10:59
Official
Hello Phindilen143,

We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication soon and be assured this will be sorted.

Regards
Cell C | PN