Cell C is refusing to give me airtime Ive paid for

My story is simple and it boils down to the disorganization and incompetence that Cell C is today.<br> I purchased R300 of airtime through my mobile FNB App on 11 August, 2015. After not receiving the airtime I made multiple complaints to FNB. They indicated to me they escalated to Cell C but after multiple calls and more than 1 week no response. I took it upon myself to contact Cell C directly as it was clear to me the problem was not FNB. After multiple calls with customer service reps (who at times sounded like they were partying in their office rather than doing any real work), speaking with customer service managers, 4 case reference numbers (because nobody knows how to work with reference numbers even when you give it to them and have been trained to open a new ticket everytime ), and 2 emails to Cell C to confirm for proof of purchase statements, I still have NO RESPONSE. ABSOLUTELY UNACCEPTABLE!!!!! I don't understand the dysfunction as its should be simple to confirm. Maybe Cell C needs to change their system if its so difficult to determine or train their reps to use the existing one! CELL C I HAVE A SOLUTION FOR YOU: GIVE ME MY AIRTIME OR REFUND ME MY MONEY, CASE CLOSED!