Cell C is refusing to address my ***** query. Ignoring me seems to be the strategy.

For the last 8 months I've been charged for new contracts and devices that I never authorised. This is either a monumental admin error or internally perpetrated *****.

My big complaint isn't the initial problem though; my big issue is that Cell C is completely ignoring the problem. I initially made contact through the call centre and was referred to the ***** department but that's where it has all ended. I have had no response from them at all besides the automated email response.

There appears to be a wall around the organisation that keeps customers with problems from being helped out.

I pay all of my accounts by debit order but if I can't trust the service provider to not add fictitious charges then clearly I've made a mistake.