Cell C is pathetic service and robbs people
<p>today is day three after i had called Cell C and ask them to let a supervisor or a manager call me. i have not recieved no calls or letters or emails but my account has been debited with more than what was supposed to be debited.</p> <p>and ofcorse it was debited on the 27th, i have been asking them to debit me on the 26th for the past couple of months to avoid them charging me a late fee and yet they still debit me on the 27th and charge me the late fee.</p> <p>this is bull**** and i am cancelling all debit orders and approaching my lawyers for advise as no one from Cell C is getting back to me and i do not know what is going on, the more i call the more rude the staff gets</p>
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Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
so finally i get a call only because i had to contact or make a bit of noise on a complaint site.
this only proves Cell C has no compassion and dont think anything of their clients.
to top it off i was once again told that this is all my fault, defnatly not Cell C because they apparently did what i asked, if they done what i asked, i wouldnt be here today.
i requested to be debited on the 26th of each month, i dont run Cell C i dont know the ins and outs of the bussiness, if i could be debited on the 26th of each month or was not going to someone should have told me or informed me and i would make arrangments myself but no one says nothing instead Cell C says this is not there fault.
so Cell C and myself are having a converstion, if its not Cell C`s fault who else is there, it must be my fault.
i asked for some one of authority who can actually do something about this situation to call me and again, the person that calls me cant do anything to make me happy.
this is not good customer service, i feel like im the ***** trying to get something out of it and all im asking is to have my funds credited back to me( they funds that was not suppose to go off because of Cell C incompetance).
i will not be paying Cell C another cent and i get told then Cell C would hand me over for legal, bear in mind ive got four to three months left on the contract, its about R450.
so Cell C does me in, after i requested specifacally for certain instructions to be followed, it doesnt, i call in to querry, i get told its my fault, i call in again asking for a supervisor or manager to call me ,3 days later no phone call, i post on hellopeter finally i get a call to be told its not Cell C`s fault its mine. I say im not going to pay another cent as its not my fault i get told i will be handed over to legal.***
so finally i get a call only because i had to contact or make a bit of noise on a complaint site.
this only proves Cell C has no compassion and dont think anything of their clients.
to top it off i was once again told that this is all my fault, defnatly not Cell C because they apparently did what i asked, if they done what i asked, i wouldnt be here today.
i requested to be debited on the 26th of each month, i dont run Cell C i dont know the ins and outs of the bussiness, if i could be debited on the 26th of each month or was not going to someone should have told me or informed me and i would make arrangments myself but no one says nothing instead Cell C says this is not there fault.
so Cell C and myself are having a converstion, if its not Cell C`s fault who else is there, it must be my fault.
i asked for some one of authority who can actually do something about this situation to call me and again, the person that calls me cant do anything to make me happy.
this is not good customer service, i feel like im the ***** trying to get something out of it and all im asking is to have my funds credited back to me( they funds that was not suppose to go off because of Cell C incompetance).
i will not be paying Cell C another cent and i get told then Cell C would hand me over for legal, bear in mind ive got four to three months left on the contract, its about R450.
so Cell C does me in, after i requested specifacally for certain instructions to be followed, it doesnt, i call in to querry, i get told its my fault, i call in again asking for a supervisor or manager to call me ,3 days later no phone call, i post on hellopeter finally i get a call to be told its not Cell C`s fault its mine. I say im not going to pay another cent as its not my fault i get told i will be handed over to legal.***