1 reviews | Active since May 2019
Cell C is pathetic Really !!!
Cell C is really ****ing me off. They quick to deduct my premiums but service sucks. I have been a Cell C customer for many years, I have never missed a payment. I recently changed jobs, Called Cell C on the 5th of May telling them to change my Debit Order date because my "paydate" has changed for obvious reasons. I spoke to a lady & after much deliberation TO'in & FRO'in they finally change my debit order date to the 28th. Today I got an sms "Please note your Cell C payment will go off on the 25th, I called customer services. The lady advised me that this will only happen as of next month. I politely asked, so what about this month, there wont be any money to deduct & to my surprise the lady said its fine you can do a Direct Payment when I do have the cash .... I told her so my credit profile will show as a missed DO & I refused. I sent a letter to custserv, I called Customer Services, they gave me Head Office's number to request them to cancel my DO for this month only & I will pay via EFT for this month only ... Guess What ! nothing been done ... I'm gatvol of Cell C & I have 2 contracts with them, I spend almost R2000 p/month & this is how they treat their clients ... I will be porting my number soon to a pre-paid & this ****py contracts will not be used until they run out.
Apologies for the unsatisfactory service received.
Our team will be in touch to assist with your current challenges.
Regards
DA
Best regards,
Apologies for the unsatisfactory service received.
Our team will be in touch to assist with your current challenges.
Regards
DA
Best regards,
