CB
Charline B

1 reviews | Active since Jul 2019

19 Dec 2023, 19:54

Cell C is pathetic

So after being a loyal customer for more than 10 years and paying my cellphone everymonth Today cell C feels they can not upgrade my account. This after having 4 contracts, but wait the best part is me being a loyal customer means nothing I could not pay an account in covid because my husband lost his job but I have made payment arrangements for this account cell C approves a cell phone upgrade for my husband and 2 months later declines me for the very same account that I have been paying off for the last 3 years. Cell C is the most pathetic service provider I have come across if I neglected to pay them by all means decline me but your payment was done every month even when their consultant done the worse to me THANK YOU CELL C YOU GUYS ARE THE BEST

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Replies (5)
CB
Charline B's update20 Dec 2023, 08:31
Reviewer Update
Your support team to tell me what exactly that I don't qualify for an upgrade. Please keep your phone call because your service is pathetic
Cell C
Cell C's reply20 Dec 2023, 08:59
Official
Dear Charline Bunting

We understand that receiving news of a declined upgrade can be disappointing, and we apologize for any inconvenience this may have caused.

Unfortunately, your score does not allow for the upgrade to be processed as you have been declined. 

Regards,
Cell C | TM 

CB
Charline B's update20 Dec 2023, 14:58
Reviewer Update
Cell C can go to the nearest hell, your service is pathetic and I will make sure I make sure everybody knows about your pathetic service. My payment arrangement with another suppliers has nothing to do with my servixe delivery to cell C, because each supplier has it's own merit and it is not like I am not paying this account I have a payment arrangement.

This was never the case with Cell C, it use to be on how you conduct your cell C account because I remember your consultant telling me this.
Cell C
Cell C's reply20 Dec 2023, 15:05
Official
We are sorry to hear you feel this way.

Unfortunately, the process cannot be overridden from our end.

Cell C | DA
CB
Charline B's update20 Dec 2023, 15:23
Reviewer Update
I don't give a damn, and please don't take me in my face, if this was any other person anything would be overridden. I am not stupid.