Cell C is Pathetic

Good day

Please see below the email that was send on 1 June 2020 to cancel our contract. And Moses Mo***eng canceled our contract.

I gave the router in on 21 May 2020 the debit order went off on end of May for the data was used in May and now end of June again now for what are we paying in June??? For the router or the data that wasn't even with us. I request a immediate refund!!

Good day

Once again I need to contact Cell C about the poor service you guys provide.

We had issues with our WiFi connection from the beginning of April after many emails, calls and complaints they eventually said we must migrate or cancel. We had an issue to cancel because they wanted to charge us again after many emails, calls and complaints on the 6th of May 2020 Cell C called me and said the following: We can cancel our contract I need to use all the data (because we won't get refunded) take the router and the following reference number (‪***‬) to my nearest Cell C store.

On the 21st of May 2020 we took the router and the sim card to Cell C New Park Kimberley. A lady helped us (I'm not sure what she is doing in customer service, she isn't very helpful and I think she would rather die before going the extra mile for a client) She filled in the cancelation letter after I had to force her to write down the reference number which I received over the phone because apparently the reference doesn't mean anything.

Friday 29 May 2020 I had to call her to follow up she said she received an email on Thursday and will book in the router. I explained to her that this is not gonna work because I'm gonna get data again and I don't want it and I don't even have a router or sim card to use it. Her answer was just there is nothing she can do it's how the process work.

So it's the 1st of June 2020 and we have received data. Cell C can forget this was the last month that we paid I'm not sure how you gonna take the data or cancel it but I'm not gonna pay again. I canceled on the 21st of May 2020 with a reference number it's not my fault that your process is slow.

I will never refer anyone to Cell C. The service is terrible and the people working for Cell C is *********** or not trained properly.

Thank you