1 reviews | Active since Jul 2020
Cell C is pathetic
I wrote to hello peter with regards to Cell C's incompetence sometime last week and sent another grievance to their customer care the very same day. For the very first time they rep**** to my complaint on the 23rd and gave a reference no: ***) which made me hope something was going to be done eventually. Yesterday noon I was on the line with a lady from their call center for 2 hrs because she was apparently working from home and there was no network. The woman was impatient and not willing to listen to my story and suggestion since she was finding it hard to understand the language that we both speak. I am very displeased with the service I'm getting from Cell C, their unprofessional staff and incompetency. Now we are approaching the third month since I launched my complaint and nobody is able to help me or even to listen to what I am saying, this is poor service delivery in it simplicity and nothing else. Please train your staff on good listening skills and good customer care as for the big boss at home, I say hello.
We acknowledge receipt of your query dated 21/10/2020.
The payments you've made have been allocated to your account accordingly however your account is still in arrears.
Please note that a debit order is mandatory with all Cell C contracts and we can therefore not remove it from your account. You can make manual payments directly into our account 5 days before the debit date.
Please let us know if there is anything outstanding.
^MM
We acknowledge receipt of your query dated 21/10/2020.
The payments you've made have been allocated to your account accordingly however your account is still in arrears.
Please note that a debit order is mandatory with all Cell C contracts and we can therefore not remove it from your account. You can make manual payments directly into our account 5 days before the debit date.
Please let us know if there is anything outstanding.
^MM