Cell C is pathetic

<p>I was due for an upgrade on my cellc contract because i know the Sales lady Zakithi well i smsed her and asked her to order me the samsung j5, but as CellC service i had to wait days for delivery, and i the asked if she did have stock of the Iphone SE (thinking it looks like the samsung) i left it and on the 12th of July i went to the cellc store in Empangeni wanting to do an upgrade on my contract. I wanted the Samsung J5 Prime for R199 per month. I asked the sales lady Zakithi with whom I have been dealing with for years what does she think of the Iphone she said i must try the IPhone SE that is R299 per month as it’s a much better phone. i was not sure if i made the correct choice as I originally wanted the Samsung, so she opened the box in store i said the phone is very small and i don’t know if i will be able to use the phone. she then stated try it you won’t regret it. i left the store went home took the phone out the box everything still in place stickers the works. i am not able to see the writing on the screen as its very small phone compare to the Samsung that I’m currently using and is used to. i just won’t be able to use the phone because it’s so small. Within not even two hours i took everything back to the store and told Zakithi I’m not happy with the phone and want to change it, as I’m not able to see on the screen, she said she can’t do anything as the phone is already opened and she can’t change it. I went home phone cellc direct but they would not assist as i did the upgrade in store. i then phones athe store requesting the store owners number i phoned Mr Naidoo and he said he will see what he can do. i then returned to the store a second time. i told her i spoke to the store owner and he said he will assist. she went to the back phoning the owner. she came back and said they cant assist me. I asked her what about the return policy and she said you can only change the phone if its faulty! What about the CPA. I can’t use the phone at all due to the fact that i can’t see on the screen. I’m very upset and disappointed as it’s not the phone I wanted in the first place but I took her word for it, and the phone was opened in store by her. She made me wait in the store for more than 2 hours and said sorry they can’t change it. I refuse to take a phone for 24 months that i won’t be able to use. The sales lady Zakithi then stated I must phone the main sales manager to whom I then spoke as I told her to phone him. He told me sorry they can’t change the phone as it was already opened and taken from the store! I then said but it was opened in store by your sales lady? Yes, but I took the phone from the store? Yes and a bought it back in its original state as it left the store. No sorry he can’t change it, I even said I would take the Samsung J5 for the same price R299 I just want a different phone. He then stated I must take a second contract with the phone I want and sell the iPhone for cash? That is *****. Selling a contract phone for cash. I told him I refuse to take a phone that I don’t want and can’t use. I told him on the phone in front of the 4 sales ladies that was listening to my argument I want my contract cancelled I left the phone on the counter by the sales lady in store and I left.</p> <p> </p> <p>Due to the fact that you are unwilling to assist me in the matter by changing the phone I want my contract cancelled, The contract is not binding under the CPA. All debit orders raised by the invalid contract will be returned and all cost of the return debit orders will be claimed from Cell C Empangeni with legal cost. I will never do any business with Cell C Empangeni again. </p> <p>Since then i received an email from Cell C business where the sales lady pluntuntly lies, stating i looked at the display phones in store and that i was happy with my choice. i have requested video footage from the store as i would like to see when i was near the display phones and it will proof i still measured the iphone on my current samsung showing her the difference in size. explaining that i wont be able to see! i want this matter sorted as soon as possible. And if you store manageress is so dishonest what kind of an example is she to the staff?</p>