Cell C is pathetic

<p>My dad took a cellphone contract 18 months ago at cell c gateway. We wanted to take the samsung phone but the store advise us that it would be best to take a blackberry phone. Being cell phone specialists they insisted the blackberry over samsung and we obviously took their expert advice. Now we are sitting with a phone that is extremely useless. No Bbm or whatsapp. We cannot do anything with this phone other than make or receive calls. I went to the store to ask them for assistance to get an early upgrade and the store refused as early upgrades can only be done from 4 months prior to the contract ending. I was told to contact 084145 and was put through to the upgrades department. I spoke to jennifer who is extremely rude and abrupt. She tells me that i was not forced to take this contract. I took it on my on free will. I only want cell c to allow us an early upgrade as this contract is over 10 years old. I demanded to speak to the manager and was told that there is no manager that i can speak to. After arguing with jeniffer she tells me that i only want things to go my way and cut the call whilst im talkin to her. I am seeking legal advise in this matter and will take it as high as i can go. </p> <p> </p>