CJvV
Christo Jansen van Vuuren
1 reviews | Active since Oct 2023
23 Oct 2023, 13:41
Cell C is pathetic
What an absolute pathetic "service provider"! DO NOT GET A CONTRACT WITH CELL C!!!!! I had 2 contracts with Cell C . One was due for an upgrade and one had a few moths to go. I sent an email and called to cancel both and to get my final bill sent to me. Not one was done so I waited for the collections department to make contact. I then made an arrangement to pay in 2 payments only to find out when I wanted to settle the amount they had given the account back to Cell C who was then trying to debit my account again monthly. I work abroad and I have been struggling and trying my best to get this sorted out. Once again it was handed to 2 different collection agencies who now harass me for payment but not one can give me a letter to confirm that the contracts have now indeed been cancelled. All I want is a letter stating that all contracts are indeed cancelled and a final bill then I will gladly pay.
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
23 Oct 2023, 13:47Dear Christo Jansen van Vuuren
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you within 24 hours.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you within 24 hours.
^NT
Cell C's reply23 Oct 2023, 13:47
Official
Dear Christo Jansen van Vuuren
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you within 24 hours.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will contact you within 24 hours.
^NT
CJvV
Christo Jansen van Vuuren's updateReviewer Update
23 Oct 2023, 14:05Thank you for your automated reply! I can almost bet you I will not hear from you within 24hours!
CJvV
Christo Jansen van Vuuren's update23 Oct 2023, 14:05
Reviewer Update
Thank you for your automated reply! I can almost bet you I will not hear from you within 24hours!
Cell C's replyOfficial
23 Oct 2023, 14:12We assure you , one of our dedicated consultant will be in touch to assist you.
Apologies for the inconvenience caused.
^NH
Apologies for the inconvenience caused.
^NH
Cell C's reply23 Oct 2023, 14:12
Official
We assure you , one of our dedicated consultant will be in touch to assist you.
Apologies for the inconvenience caused.
^NH
Apologies for the inconvenience caused.
^NH
CJvV
Christo Jansen van Vuuren's updateReviewer Update
24 Oct 2023, 15:5024 Hours later and not one of your dedicated consultants have been in contact! I TOLD YOU SO! Thank you for proving my point! And you assured me hahahahahaha what a joke. Next stop ombudsman!
CJvV
Christo Jansen van Vuuren's update24 Oct 2023, 15:50
Reviewer Update
24 Hours later and not one of your dedicated consultants have been in contact! I TOLD YOU SO! Thank you for proving my point! And you assured me hahahahahaha what a joke. Next stop ombudsman!
Cell C's replyOfficial
24 Oct 2023, 17:02Dear Christo Jansen van Vuuren,
Our Team tried to contact you yesterday however, the call went to voicemail. An SMS and email was sent to you advising of the failed call attempt. Kindly reply privately with the number that you are reachable on.
Cell C | TN
Our Team tried to contact you yesterday however, the call went to voicemail. An SMS and email was sent to you advising of the failed call attempt. Kindly reply privately with the number that you are reachable on.
Cell C | TN
Cell C's reply24 Oct 2023, 17:02
Official
Dear Christo Jansen van Vuuren,
Our Team tried to contact you yesterday however, the call went to voicemail. An SMS and email was sent to you advising of the failed call attempt. Kindly reply privately with the number that you are reachable on.
Cell C | TN
Our Team tried to contact you yesterday however, the call went to voicemail. An SMS and email was sent to you advising of the failed call attempt. Kindly reply privately with the number that you are reachable on.
Cell C | TN
CJvV
Christo Jansen van Vuuren's updateReviewer Update
03 Nov 2023, 07:30So after an agent called me in the USA last week and assured me that she will send me proof that the contract has been cancelled and the final bill I received this email:
Thank you for contacting Cell C.
We received your email regarding settlement letter.
Please note we attempt to call you on the number *** regarding your query with the refence number *** with no luck.
Please note we need to verify your details telephonically.
Should you have any queries please contact Customer Care on 084 135 or Send email to *** available 24hrs.
Kind Regards
Cell C
Written Correspondence Department.
Now please tell me how do you want to contact me on the exact number I have been trying to cancel for two years WHEN I AM IN THE USA AND YOU DO HAVE THE NUMBER!!!!!!!!
Do you not make notes? Are you crazy? How many more people do I need to speak to? I am getting really sick and tired of you delay tactics!!!!!!!!
Thank you for contacting Cell C.
We received your email regarding settlement letter.
Please note we attempt to call you on the number *** regarding your query with the refence number *** with no luck.
Please note we need to verify your details telephonically.
Should you have any queries please contact Customer Care on 084 135 or Send email to *** available 24hrs.
Kind Regards
Cell C
Written Correspondence Department.
Now please tell me how do you want to contact me on the exact number I have been trying to cancel for two years WHEN I AM IN THE USA AND YOU DO HAVE THE NUMBER!!!!!!!!
Do you not make notes? Are you crazy? How many more people do I need to speak to? I am getting really sick and tired of you delay tactics!!!!!!!!
CJvV
Christo Jansen van Vuuren's update03 Nov 2023, 07:30
Reviewer Update
So after an agent called me in the USA last week and assured me that she will send me proof that the contract has been cancelled and the final bill I received this email:
Thank you for contacting Cell C.
We received your email regarding settlement letter.
Please note we attempt to call you on the number *** regarding your query with the refence number *** with no luck.
Please note we need to verify your details telephonically.
Should you have any queries please contact Customer Care on 084 135 or Send email to *** available 24hrs.
Kind Regards
Cell C
Written Correspondence Department.
Now please tell me how do you want to contact me on the exact number I have been trying to cancel for two years WHEN I AM IN THE USA AND YOU DO HAVE THE NUMBER!!!!!!!!
Do you not make notes? Are you crazy? How many more people do I need to speak to? I am getting really sick and tired of you delay tactics!!!!!!!!
Thank you for contacting Cell C.
We received your email regarding settlement letter.
Please note we attempt to call you on the number *** regarding your query with the refence number *** with no luck.
Please note we need to verify your details telephonically.
Should you have any queries please contact Customer Care on 084 135 or Send email to *** available 24hrs.
Kind Regards
Cell C
Written Correspondence Department.
Now please tell me how do you want to contact me on the exact number I have been trying to cancel for two years WHEN I AM IN THE USA AND YOU DO HAVE THE NUMBER!!!!!!!!
Do you not make notes? Are you crazy? How many more people do I need to speak to? I am getting really sick and tired of you delay tactics!!!!!!!!
Cell C's replyOfficial
03 Nov 2023, 07:48Dear Christo Jansen van Vuuren,
Thank you for reaching out to us.
We apologize for the unpleasant experience. We have assigned your query to our support team and they will be in touch to provide feedback as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
We apologize for the unpleasant experience. We have assigned your query to our support team and they will be in touch to provide feedback as soon as possible.
Regards,
Cell C | SR
Cell C's reply03 Nov 2023, 07:48
Official
Dear Christo Jansen van Vuuren,
Thank you for reaching out to us.
We apologize for the unpleasant experience. We have assigned your query to our support team and they will be in touch to provide feedback as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
We apologize for the unpleasant experience. We have assigned your query to our support team and they will be in touch to provide feedback as soon as possible.
Regards,
Cell C | SR
CJvV
Christo Jansen van Vuuren's updateReviewer Update
14 Jun 2024, 14:39Sooooo today 14/06/2024 my wife received a Call once again that I owe Cell C money. This after battling to cancel my contracts with you for 2 years and begging Cell C for settlement letter.
I paid it as soon as I received the settlement letters November 2023 and guess what 7 months down the line you want to tell me I owe you again! This time I will not let this go!!!!!!
I paid it as soon as I received the settlement letters November 2023 and guess what 7 months down the line you want to tell me I owe you again! This time I will not let this go!!!!!!
CJvV
Christo Jansen van Vuuren's update14 Jun 2024, 14:39
Reviewer Update
Sooooo today 14/06/2024 my wife received a Call once again that I owe Cell C money. This after battling to cancel my contracts with you for 2 years and begging Cell C for settlement letter.
I paid it as soon as I received the settlement letters November 2023 and guess what 7 months down the line you want to tell me I owe you again! This time I will not let this go!!!!!!
I paid it as soon as I received the settlement letters November 2023 and guess what 7 months down the line you want to tell me I owe you again! This time I will not let this go!!!!!!
CJvV
Christo Jansen van Vuuren's updateReviewer Update
14 Jun 2024, 17:44Just received my 2nd call for the day from Nimble for an amount of R801 outstanding. Get it together Cell C!
CJvV
Christo Jansen van Vuuren's update14 Jun 2024, 17:44
Reviewer Update
Just received my 2nd call for the day from Nimble for an amount of R801 outstanding. Get it together Cell C!
Cell C's replyOfficial
14 Jun 2024, 17:55We sincerely apologize for the inconvenience caused by the continued calls for an outstanding amount despite your account being settled.
Rest assured, we are committed to rectifying this situation and ensuring that you are not inconvenienced further.
We appreciate your patience and understanding.
Regards,
Cell C | TM
Rest assured, we are committed to rectifying this situation and ensuring that you are not inconvenienced further.
We appreciate your patience and understanding.
Regards,
Cell C | TM
Cell C's reply14 Jun 2024, 17:55
Official
We sincerely apologize for the inconvenience caused by the continued calls for an outstanding amount despite your account being settled.
Rest assured, we are committed to rectifying this situation and ensuring that you are not inconvenienced further.
We appreciate your patience and understanding.
Regards,
Cell C | TM
Rest assured, we are committed to rectifying this situation and ensuring that you are not inconvenienced further.
We appreciate your patience and understanding.
Regards,
Cell C | TM
CJvV
Christo Jansen van Vuuren's updateReviewer Update
18 Jun 2024, 16:16Just got another call from Nimble for the outstanding amounts.
CJvV
Christo Jansen van Vuuren's update18 Jun 2024, 16:16
Reviewer Update
Just got another call from Nimble for the outstanding amounts.