Cell c is pathetic

Cell C stopped my debit orders, then I paid manually and had to submit a pop as per cell c process. I followed all the instructions only to get terminated 4 months later for non payment..... All pops where sent monthly. Cell c then charged me a termination fee of R4000 for router and modem and installation.... I never requested to be cancelled. I again followed their process for reactivation and a week later still nothing.... All I get I pushed from department to department. It is no wonder why cell c is in performing so poorly and in distress.