Cell C is over debiting me for contracts i did not take

Hi Cell C

An Agent of yours called me in May, at the time i was in hospital mode and heavy on medication, i advised your consultant of my condition and situation, needless to say she called me over times and I ended up taking a contract, because of my condition, your consultant asked to give me a Cell C deluxe phone as a get well soon as there was a special going on when i took the contract for R171, I didnt refuse a free phone , the phones were delivered to me in hospital, i was discharged 2 weeks later ad when I went to your store they refused to cancel the contract, I called your contact center which also refused although i explained my situation.

I then proceeded with the contract, however your deduct more than the R171, the first time I queried this I was told there was a R60 fee for initiation added and that I didnt have a limit, we set the limit on R1, however deducting more than my agreed R171 has continued to this date, when i query with your contact center, head office is always attending to fixing my contract, I have overpaid the contract with atleast 3 months by now and no one is fixing the issue however debit orders are going through my account.

Is there anyone in your department who can fix this, refund me the over deducted amounts or put my contract in advance so I can finish quick and cancel this nightmare??

I hope you will respond, if i dont get a respond by Tuesday, I will contact the Ombudsman and force you to live to the rules, a person not in their right state of mind is to not be given contracts, especially when heavily sedated.

Await your response