KF
Kim F

1 reviews | Active since Aug 2017

07 Aug 2017, 07:35

CELL C is not your ordinary pilferer, there incompitence is now costing me my state of mental health

<p>I am at the brink of a nervouse break down due to cell c and there incompentance.</p> <p>I have been fighting and arguing since May of this year to cancel my contract and reduce my contracts to there basic cost ( no data bundles, no airtime etc). This month i receive a bill with all these inclusions still on. I have changed my banking details which they have used for the past two month but they still debiting old account for one contract and new account for one contract ( how dumb do you get) . Please tell me can CELL C not do IQ tests for there staff so us innocent people dont have to suffer with the stupid people employed by CELL C. Somone need to help me with what i can do. I have now incurred back charges to my account, a bad credit record, numerous harrasing calls from Cell C for payment..... i am disgusted at there lack of intellegence, sympathy for their clients and customer service. CELL C is a disasters company and should be fined or something needs to be done. </p> <p> </p>

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Replies (2)
Cell C
Cell C's reply07 Aug 2017, 08:38
Official

Sincere apologies for the poor service and inconvenience caused.

We will ensure that this matter is sorted amicably. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply08 Aug 2017, 08:26
Official

Palesa has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN