Cell C is not treat cleint fairly

reported cell c with Hello Peter nothing happened they did not contact me they have to refund me money that phone 2 times got ref numbers give ref number it still not showing on theyre systems you are wasting your time to phone 084 135 they do not assist you and they talking other laungage that you do not understand what is happening to Cell C service it seems like when Covid happend poeple forgotten they're clients and do not worry about them what happened to TREAT CLIENT FAIRLY according to the code of conduct you have to treat your client fairly and do not put them in a financial position they are not suppose is to be in . I would like to talk to one of the Managers or CEO of Cell C because his stuff do not have a clue how to treat a client Cell C own me money and i want it back i do not give me a ref number because it means nothing they do not do theyre work