CS
Cecilia S
1 reviews | Active since May 2019
18 Jan 2021, 08:41
CELL C IS NOT HELPFUL AT ALL
I bought R2000.00 in airtime in order to purchase 200GB valid for 365 days. Firstly, I cannot make the purchase on the app as the option is not on there. Secondly, I contacted the call centre and they couldn’t assist, they didn’t even try. I went to the store as well and they could not assist or even tried. Now I’m sitting with this much of airtime and Cell C cannot help me. I am disgusted!!
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
18 Jan 2021, 09:19Good day, Ms. Sanderson
Thank you for reaching out to us.
We have received your review regarding the bundles valid for 365 days on the App and portal.
The issue is being investigated. We will send you a private reply as soon as it is resolved.
^NZ
Thank you for reaching out to us.
We have received your review regarding the bundles valid for 365 days on the App and portal.
The issue is being investigated. We will send you a private reply as soon as it is resolved.
^NZ
Cell C's reply18 Jan 2021, 09:19
Official
Good day, Ms. Sanderson
Thank you for reaching out to us.
We have received your review regarding the bundles valid for 365 days on the App and portal.
The issue is being investigated. We will send you a private reply as soon as it is resolved.
^NZ
Thank you for reaching out to us.
We have received your review regarding the bundles valid for 365 days on the App and portal.
The issue is being investigated. We will send you a private reply as soon as it is resolved.
^NZ
Cell C's replyOfficial
18 Jan 2021, 09:45Hi Cecilia
Kindly confirm via Private Reply, the Cell C number you need assistance with + your alternative contact number.
^NZ
Kindly confirm via Private Reply, the Cell C number you need assistance with + your alternative contact number.
^NZ
Cell C's reply18 Jan 2021, 09:45
Official
Hi Cecilia
Kindly confirm via Private Reply, the Cell C number you need assistance with + your alternative contact number.
^NZ
Kindly confirm via Private Reply, the Cell C number you need assistance with + your alternative contact number.
^NZ
CS
Cecilia S's updateReviewer Update
18 Jan 2021, 12:33I just spoke to one of your agents right now and she told me straight up she cannot assist me. Not even the team leader. This is so disgusting, it’s sickening.
CS
Cecilia S's update18 Jan 2021, 12:33
Reviewer Update
I just spoke to one of your agents right now and she told me straight up she cannot assist me. Not even the team leader. This is so disgusting, it’s sickening.
CS
Cecilia S's updateReviewer Update
18 Jan 2021, 12:34I left Telkom thinking that Cell C is better but it’s the worst. You people don’t care to help!
CS
Cecilia S's update18 Jan 2021, 12:34
Reviewer Update
I left Telkom thinking that Cell C is better but it’s the worst. You people don’t care to help!
CS
Cecilia S's updateReviewer Update
18 Jan 2021, 12:49I am not asking for a refund on the airtime. Cell C has the money, all I want is the 200GB for 365 days. I don’t want my money back. I know you can assist as you are the network provider and the fact that I’m not getting assistance with this means you all simply don’t want to assist.
CS
Cecilia S's update18 Jan 2021, 12:49
Reviewer Update
I am not asking for a refund on the airtime. Cell C has the money, all I want is the 200GB for 365 days. I don’t want my money back. I know you can assist as you are the network provider and the fact that I’m not getting assistance with this means you all simply don’t want to assist.
Cell C's replyOfficial
18 Jan 2021, 20:42Hi Cecilia
Thanks, we will contact you.
^MM
Thanks, we will contact you.
^MM
Cell C's reply18 Jan 2021, 20:42
Official
Hi Cecilia
Thanks, we will contact you.
^MM
Thanks, we will contact you.
^MM
CS
Cecilia S's updateReviewer Update
18 Jan 2021, 21:43Looking forward to that
CS
Cecilia S's update18 Jan 2021, 21:43
Reviewer Update
Looking forward to that
CS
Cecilia S's updateReviewer Update
19 Jan 2021, 11:59I was called earlier and the lady who tried helping advised that she was going to call me back in a few minutes as she wanted to speak to her supervisor. Still waiting, I need this matter to be sorted as soon as possible
CS
Cecilia S's update19 Jan 2021, 11:59
Reviewer Update
I was called earlier and the lady who tried helping advised that she was going to call me back in a few minutes as she wanted to speak to her supervisor. Still waiting, I need this matter to be sorted as soon as possible
CS
Cecilia S's updateReviewer Update
19 Jan 2021, 17:08Cell C honestly has the worst service ever. After waiting many hours for a call back, I called them and still they couldn’t assist at all. I then decided to purchase a 50gb bundle and now they call me back to tell me that they can assist with the initial issue which I had. So all along they REFUSED TO ASSIST and now that I’ve taken action and given up they suddenly want to assist. I AM ONCE AGAIN UTTERLY DISAPPOINTED AND DISGUSTED WITH CELL C!!!
CS
Cecilia S's update19 Jan 2021, 17:08
Reviewer Update
Cell C honestly has the worst service ever. After waiting many hours for a call back, I called them and still they couldn’t assist at all. I then decided to purchase a 50gb bundle and now they call me back to tell me that they can assist with the initial issue which I had. So all along they REFUSED TO ASSIST and now that I’ve taken action and given up they suddenly want to assist. I AM ONCE AGAIN UTTERLY DISAPPOINTED AND DISGUSTED WITH CELL C!!!
CS
Cecilia S's updateReviewer Update
19 Jan 2021, 17:19To add on to this, I was dealing with a lady named Thabisile from the social media department who I spoke to at 09:00am and calls me back at 17:00 !!
CS
Cecilia S's update19 Jan 2021, 17:19
Reviewer Update
To add on to this, I was dealing with a lady named Thabisile from the social media department who I spoke to at 09:00am and calls me back at 17:00 !!