1 reviews | Active since Nov 2012
CELL C IS NOT FAIR
Zero rating for Cell C. As I said before they had no intentions of even understanding the whole issue let alone compensating me. One person that once went through the similar case as mine told me that they do not want to compensate because I had claimed before, but nobody told me not to insure my phone because maybe I am a risk, instead they blame me for all their faults. The first fault is the consultant insuring a wrong device, they blame me the second is that when I was told of the premium being short I emailed them to amend and I would back pay until it is correct, they did not do it and they do acknowledge receipt of my email but again they blame me for them not responding or even amending. Third which is now the worst I told them on this platform that I am cancelling payment while they are investigating again they ignored now they want me to back pay the premiums of a device that is lost. I am without words how they have been treating me.
Thank you for contacting Cell C.
We apologize for the unpleasant service you have experienced with us thus far. Please note as per below feedback from our Support Team regarding your previous case ***):
· Called insurance department to confirm feedback for her previous request.- Insurance advised that the customer will need to back pay an amount of R3 895 for them to further assist with updating her account.
- Contacted the customer to advise of the feedback received.
- Customer advised that when the phone is lost the contract was supposed to be stopped until her claim was processed.
- Advised the customer that the contract does not stop regardless of the insurance.
- Advised that she took a contract for 24months and the insurance is an additional service.
- The contract continues until the contract period ends, she is liable to pay for the remaining months on contract.
- Advised that the back payment will need to be done with insurance and they have advised that if she needs more assistance she needs to contact them directly.
- Customer advised that she will not contact insurance, they are the ones that need to call her and assist her further.
- Advised that an email will be sent to insurance for them to call her back.
Regards
^GN
Best regards,
Thank you for contacting Cell C.
We apologize for the unpleasant service you have experienced with us thus far. Please note as per below feedback from our Support Team regarding your previous case ***):
· Called insurance department to confirm feedback for her previous request.- Insurance advised that the customer will need to back pay an amount of R3 895 for them to further assist with updating her account.
- Contacted the customer to advise of the feedback received.
- Customer advised that when the phone is lost the contract was supposed to be stopped until her claim was processed.
- Advised the customer that the contract does not stop regardless of the insurance.
- Advised that she took a contract for 24months and the insurance is an additional service.
- The contract continues until the contract period ends, she is liable to pay for the remaining months on contract.
- Advised that the back payment will need to be done with insurance and they have advised that if she needs more assistance she needs to contact them directly.
- Customer advised that she will not contact insurance, they are the ones that need to call her and assist her further.
- Advised that an email will be sent to insurance for them to call her back.
Regards
^GN
Best regards,