PNFS
Philile Nonkululeko Faith Simelani
1 reviews | Active since Jan 2024
06 Jan 2024, 17:38
Cell c is ****ming me
I've have a phone contract with cell of 24 months my contract was supposed to end in October. In November I received an invoice from them and they deducted money, I contacted them and asked about they said I should've requested for cancellation of contract and I did in November they said it will take 30 days. In December I paid my 30 days notice amount today in January I have just received a statement stating that I need to pay R200 end of Jan now I don't understand how because I've already requested them to cancel my contract in November and gave them 30days notice which was in December how is it that now i must pay in Jan again?
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Cell C's replyOfficial
06 Jan 2024, 17:49Dear Philile Nonkululeko Faith Simelani,
Thank you for reaching out to us.
As per our findings, the contract *** expired on the 09/11/2023. You served your 30 days notice on the 07/12/2023 and a future cancellation has been processed. The contract will be cancelled and migrated to prepaid effective on the 07/01/2024. The last subscription is billed in January for the benefits loaded on the 01/01/2024.
Regards,
Cell C | GN
Thank you for reaching out to us.
As per our findings, the contract *** expired on the 09/11/2023. You served your 30 days notice on the 07/12/2023 and a future cancellation has been processed. The contract will be cancelled and migrated to prepaid effective on the 07/01/2024. The last subscription is billed in January for the benefits loaded on the 01/01/2024.
Regards,
Cell C | GN
Best regards,
Cell C's reply06 Jan 2024, 17:49
Official
Dear Philile Nonkululeko Faith Simelani,
Thank you for reaching out to us.
As per our findings, the contract *** expired on the 09/11/2023. You served your 30 days notice on the 07/12/2023 and a future cancellation has been processed. The contract will be cancelled and migrated to prepaid effective on the 07/01/2024. The last subscription is billed in January for the benefits loaded on the 01/01/2024.
Regards,
Cell C | GN
Thank you for reaching out to us.
As per our findings, the contract *** expired on the 09/11/2023. You served your 30 days notice on the 07/12/2023 and a future cancellation has been processed. The contract will be cancelled and migrated to prepaid effective on the 07/01/2024. The last subscription is billed in January for the benefits loaded on the 01/01/2024.
Regards,
Cell C | GN
Best regards,