1 reviews | Active since Jul 2021
Cell C is messing up my credit record - for the why?!?
Hello Peter. Dude has a fibre account with Greencom. Dude is moving house and cancels his account in January 2018. Notice month is confirmed to be February 2018. Dude moves house and continues with his life. Cell C buys Greencom. Cell C ignores notice of cancellation provided to Greencom and continues to charge dude for access to fibre. A few months later (+/- August 2018) dude is advised of the additional charges. Dude refuses to accept the charges and provides documentation confirming cancellation and notice month. Cell C say they will investigate and revert. Dude hears nothing from Cell C. Dude escalates and gets telephonic confirmation that the charges will be reversed. Cell C promise to send updated statement to confirm. Dude forgets about the account. Cell C does nothing. In early July 2021, dude requests credit report and noticed that Cell C account is still open and is now years "overdue". Dude tries to have the matter resolved telephonically but keeps being told the matter has been escalated. Dude doesn't know what to do because there doesn't seem to be a way to register a complaint or effectively escalate this matter. Can Peter help? :-)
We apologize for the inconvenience caused. Do you perhaps still have the confirmations received?
^NH
We apologize for the inconvenience caused. Do you perhaps still have the confirmations received?
^NH
I have an email trail with confirmation of the cancellation and other conversations - the same as have been previously sent. My email address is *** - contact me and I will send you everything again... :-(
I have an email trail with confirmation of the cancellation and other conversations - the same as have been previously sent. My email address is *** - contact me and I will send you everything again... :-(
Thank you , we revived the email and it has been forwarded to Fibre for further assistance .
^NH
Thank you , we revived the email and it has been forwarded to Fibre for further assistance .
^NH
Thanks for confirming receipt of my email. Please provide an indication of when I can expect feedback.
Thanks for confirming receipt of my email. Please provide an indication of when I can expect feedback.
As suggested, I would like to request a follow-up as 2 day turnaround time has lapsed.
I would really appreciate the opportunity to speak to someone telephonically to resolve what I believe should be a fairly simple matter.
Please. Please. Please.
Beyond desperation.
As suggested, I would like to request a follow-up as 2 day turnaround time has lapsed.
I would really appreciate the opportunity to speak to someone telephonically to resolve what I believe should be a fairly simple matter.
Please. Please. Please.
Beyond desperation.
Looks like I need your help again.
After our previous engagement last year, I managed to get assistance from a Tracey Khumalo who sent me a paid up letter for the amounts in query. This letter dated 13 August 2021 indicated that Cell C would send this through to the respective credit bureaus within 15 working days. This has not happened and I am still being negatively affected by this incorrect information which is against my name.
I have sent emails to *** requesting confirmation that the matter has been address with the credit bureaus, but to date there has been no reply.
Unfortunately... still connected to Cell C!!!
Looks like I need your help again.
After our previous engagement last year, I managed to get assistance from a Tracey Khumalo who sent me a paid up letter for the amounts in query. This letter dated 13 August 2021 indicated that Cell C would send this through to the respective credit bureaus within 15 working days. This has not happened and I am still being negatively affected by this incorrect information which is against my name.
I have sent emails to *** requesting confirmation that the matter has been address with the credit bureaus, but to date there has been no reply.
Unfortunately... still connected to Cell C!!!