Cell C is literally *****ing money these days!

This is a continuation of a previous post that I published on 29 November 2018, due to my fibre line being suspended on 24 November 2018. At that point, it had been 100 days of me having this issue, just for trying to make fair payment, and being blatantly mistreated by Cell C. The details of one of the many CPA violations are noted further down.

Cell C did get a hold of me quite quickly after that post, but this is what’s happened since. I’ve received 7 emails, and sent 11, with no help being provided. I was told that Cell C’s network somehow couldn’t call either of my 2 contact numbers, and I was also told that there was no way I could call Cell C. To sum up: • The first communication I received was on 30 November. • The last communication received was on 06 December. • I have not heard back since. I am writing this post here due to a lack of communication from Cell C. • I called the CFibre customer care number today (11 December) and found out my line was permanently disabled on 30 November. This was when the first mail I received came through!

This is the crux of my complaint. Refer to the table below, which shows the invoices I received from Cell C, summed up: • Service commenced on 1 January 2018, for which I was overbilled. • My package amount at that time was R683.99 per month. • This increased to R693.13 with the national VAT increase. • The 3 payments in red are very, very incorrect amounts. • My fibre was also cut for the entire month of May, but there is still a charge here. • Somehow, for the month of November, I’ve been charged almost double the normal amount as well.

Date Debit Credit Closing Balance 01 February 2018 R 1,323.86 N/A -R 1,323.86 Service commenced on 1 January, yet I was charged my normal rate + an additional R639.87 that cannot be justified 01 March 2018 R 683.99 N/A -R 2,007.85 This is fair 01 April 2018 R 683.99 N/A -R 2,691.84 This is fair 01 May 2018 R 693.13 N/A -R 3,384.97 This is fair, as it includes the national VAT increase to 15% 28 May 2018 N/A R 3,400.00 R 15.03 My service was cut for the month of may, so I paid this so I could resume service. I did not know the incorrect amount for 1 February was being charged 01 June 2018 R 808.13 N/A -R 793.10 I had no service provided for the month of May, yet I was charged this amount. No evidence has been provided to prove what this was for. 01 July 2018 R 693.13 N/A -R 1,486.23 This is fair 01 August 2018 R 693.13 N/A -R 2,179.36 This is fair 01 September 2018 R 693.13 N/A -R 2,872.49 This is fair 01 October 2018 R 693.13 N/A -R 3,565.62 This is fair 01 November 2018 R 693.13 N/A -R 4,258.75 This is fair 01 December 2018 R 1,356.84 N/A -R 5,615.59 My service was cut/suspended on 24 November 2018, because I refused to pay the 2 inaccurate amounts above. I'm not sure what this amount is supposed to be, as my monthly service fee is R693.13, as noted above.

I’ve been requesting a proper invoice since August 2018. It is not lawful to request payment for services not rendered or agreed to. The flimsy level of detail I’ve been provided says no more than “invoice” for the incorrect/**** amounts. That means nothing.

Off the top of my head, the Customer Protection Act states: Right to Disclosure of Information, Right to sales records: 2. Suppliers are required to include, via receipts or invoices, the following: • Suppliers’ full contact information, business names and value-added tax (VAT) registration numbers • Name and description of goods (not provided) • Date/s on which the transaction took place • Unit price of goods purchased (not provided) • Quantity of goods purchased (not provided) • Total price of transaction/s, including any applicable taxes • Full contact information, business names and addresses

I’ve been requesting the above since August, and the non-existent level of detail in those screenshots is what I’ve been given, a few times. THIS IS A ****, Cell C is trying to rip me off! If they really had proof, they would have given me a proper invoice months ago. They’re trying to hustle R2804.84 from me.

All I’ve wanted to do is pay the fair amount and be done with this. But they’ve dragged this on for the most ridiculous amount of time.

Now they’ve tried to bully me into paying, by permanently disabling my account. They know that they can now just push me into the hands of debt collectors to do their dirty work for them.

DO NOT USE THIS NETWORK IF YOU CAN AVOID IT!

IT'S NOT WORTH GOING THROUGH RIP-OFFS LIKE THIS!!